Todd Hensley

In partnership with the Store Director and the Area Manager, promote a culture of exceptional customer service and sales. Manage a team of 4 team leads and 20 plus associates in the department and 3 sub departments. Supervise, train and develop team members in accordance with company polices and procedures. Generate repeat business through exceptional customer service. Prepare and maintain inventory records including inventory/ordering daily and inventory on a monthly basis. Boost sales with top notch merchandising abilities.

• Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflow.
• Orchestrated performance-oriented environment by closely supporting all team members.
• Priced produce to achieve margin and sales goals.

In partnership with the Produce Manager and the Store Director, support and promote a culture of exceptional customer service and sales. Helped in management of a team of 20 plus associates. Supervise, train, and develop team members in accordance with company policies and procedures. Generate repeat business through exceptional customer service. Prepare and maintain inventory records including inventory/ordering of merchandise on a daily basis and inventory on a monthly basis.

Promote a sales culture to build productivity. Prepare for future growth through hiring and developing great people. People leadership to achieve or exceed budgeted sales and payroll, and mange profit and loss (P&L). Effective manage store operations, inventory levels and visual merchandising standards. Ensure all internal and external customers receive exemplary customer service and receive a positive store brand experience. Ensure sales associates build relations with customers. Accountable for all aspects of the store.

* Managed staff of up to 60 sales associates, up to 5 assistant managers and a associate manager.

* Increased sales volume by 30% in less than 6 years.

In partnership with the General Manager, promote a sales culture to create an exception customer experience. Develop associates for future growth through hiring and developing great people. Provide leadership to achieve or exceed budgeted sales, payroll and controllable expense goals. Effectively manage store operations, maintain appropriate inventory levels and visual merchandising standards.