Summary
Overview
Work History
Education
Skills
Certification
Timeline
Humanitarian Award
AssistantManager

Todd Hersman

Niles,Michigan

Summary

Dynamic and results-driven professional with extensive experience in retail management at Advance Auto Parts. Proven track record in enhancing customer satisfaction and driving sales through effective team leadership and strategic inventory management. Skilled in employee training and development, fostering a collaborative work environment that boosts morale and productivity.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Assistant Manager

Rural King
05.2018 - 08.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.

General Manager

Advance Auto Parts
10.2016 - 04.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Assistant Manager

AutoZone
10.2015 - 11.2016
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

General Manager

Marcos's Pizza
07.2014 - 09.2015
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.

Warehouse Forklift Operator

Ashland Distribution
2006 - 2014
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Assistant Manager

Monteith's Best-one Tire & Auto Care
2004 - 2006

Soldier

US Army
1991 - 1995
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Ensured mission success with diligent planning, coordination, and execution of various tasks.
  • Secured and protected military property, assets, and personnel.
  • Relayed crucial information and coordinated operations using radio communications equipment.
  • Established effective communication channels to relay vital information between units during operations.

Education

High School Diploma -

Brandywine High School
Niles, MI
06-1984

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Retail operations
  • Employee scheduling
  • Customer rapport
  • Multitasking and organization
  • Adaptability and flexibility
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring
  • Inventory management
  • Rewards program oversight
  • Computer skills
  • Hiring and training
  • Professional and courteous

Certification

Forklift certified

Timeline

Assistant Manager

Rural King
05.2018 - 08.2025

General Manager

Advance Auto Parts
10.2016 - 04.2018

Assistant Manager

AutoZone
10.2015 - 11.2016

General Manager

Marcos's Pizza
07.2014 - 09.2015

Warehouse Forklift Operator

Ashland Distribution
2006 - 2014

Assistant Manager

Monteith's Best-one Tire & Auto Care
2004 - 2006

Soldier

US Army
1991 - 1995

High School Diploma -

Brandywine High School

Humanitarian Award

First military unit to arrive on Homestead  Air Base after hurricane Andrew. Spent 2 months helping the citizens of Miami, Florida.

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