Todd Holmes
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Government Account Manager
Municipal Emergency Services Inc.
03.2021 - 02.2024
- As a Government Sales Manager I was responsible for managing and directing sales operations specifically targeting Federal Government agencies. The role involved strategizing efficient techniques to sell goods and services, thereby enhancing business sales performance. Key responsibilities include:
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Sales Strategy: Designing and recommending sales programs, setting short- and long-term sales strategies, and evaluating and implementing new sales techniques to increase the department's sales volume.
- Customer Satisfaction: Recommending product or service enhancements to improve customer satisfaction and sales potential.
- Project Management: Ensuring that projects are completed on time and within budget.
- Advisory Role: Acting as an advisor to the sales team regarding projects, tasks, and operations.
- Personnel Management: Managing subordinate staff in their day-to-day performance.
- Budget Adherence: Ensuring project and department milestones/goals are met while adhering to approved budgets.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Provided exceptional customer service for government clients, ensuring timely response to inquiries and concerns.
- Recorded accurate and efficient records in customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Deputy Fire Chief
Fire Department
01.2019 - 03.2021
- Supervised and coordinated the activities of the battalions, including responding to emergencies, providing proper training, managing firefighters, conducting training and ensuring that department policies and procedures are followed
- Assisted the Fire Chief in setting goals for the department, establishing policies and procedures, handling grievances, disciplining subordinates, preparing budgets, and periodically reviewing equipment for safety and purchasing new equipment as needed
- Reviewed and updated all policies and procedures with the Fire Chief and made changes as necessary.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Streamlined department operations by integrating modern technology solutions like computer-aided dispatch systems and GIS mapping tools.
Operations Chief / Deputy Fire Chief
Fire Department
01.2015 - 01.2019
- Operations Chief serves as second in command to the Fire Chief in association with the Assistant Fire Chief – Support Services and assists in planning, directing, managing, and overseeing the activities and operations of the Fire Department
- This includes fire suppression, emergency medical services, hazardous materials response, marine rescue, technical rescue, disaster preparedness, and related programs, services, and operations; coordinates assigned activities with outside agencies; serves as a Command Duty Officer and responds to incidents; may represent the Fire Department in the absence of the Fire Chief; and provides highly responsible and complex administrative and management support to the Fire Chief.
Training Chief / Operations Chief
Fire Department
01.2012 - 01.2015
- Respond to emergencies and perform firefighting, rescue and emergency medical duties and may serve as an officer during emergencies
- Assure the delivery of the mandated training programs, and that training courses are taught according to lesson plan and as scheduled; direct training program development
- Protects life and property by performing firefighting, emergency medical, hazardous materials response, and other duties as assigned
- Serves as department training officer and department safety officer
- Responsible for the overall direction of fire department operations and administration in the absence of the fire chief.
Recruiting Specialist
Recruiting Station Cleveland
01.2009 - 01.2012
- Achieves staffing objectives by recruiting and evaluating job candidates; advising managers
- Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs
- Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; and maintaining rapport
- Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites
- Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements
- Arranges management interviews by coordinating schedules; arranging travel, lodging, and meals; escorting applicants to interviews; and arranging community tours
- Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.
Station Captain / Assistant Chief of Logistics
Fire Department
01.2005 - 01.2009
- Under general direction, plans, coordinates, assigns, directs, and participates in emergency and nonemergency operations and activities of an assigned shift in a Fire Station; serves as Incident Commander on emergency scenes to ensure adequate personnel are available for each shift; ensures all assigned activities are carried out effectively, efficiently and according to department guidelines and policies; perform firefighting, emergency and non-emergency medical response and related activities to protect life and property; performs related duties, as required
- The Assistant Chief of Logistics Section supports the mission of the Fire Department by providing supplies and equipment for fire suppression, emergency medical response, Hazardous Materials response, and technical rescue ensuring serviceability and the feasibility of usage
- This support enables the department to respond and mitigate all emergencies effectively
- Logistics is also responsible for maintaining and supplying employees with uniforms, protective clothing, supplies, and materials, such as helmets, gloves, boots, turnout coats and pants
- Logistics is also responsible for management of facility maintenance for stations and associated structures, including household and office necessity
- Logistics constantly strives to enhance its capabilities and service through the use of technology; including electronic submission of requests for supplies, equipment, materials, and repairs to facilities
- This allows the Logistics Section to respond quickly to requests
- Repairs to self-contained breathing apparatus (SCBA), nozzles, and hydraulic tools are repaired or coordinated by Logistics.
Firefighter / Driver
Fire Department
01.2001 - 01.2005
- Drives and operates a variety of apparatus including fire engines under all conditions
- Performed fire control activities, and assists in fire investigations, collection and preservation of evidence and fire scene security
- Guarantees fire code enforcement by performing fire/life safety facility inspections
- Responsible for annual equipment testing and vehicle/squad checks, as well as maintaining inventory
- Provides leadership and direction to Fire Fighters in the absence of a company officer.
Education
High School Diploma -
Buckeye High School
Medina, OH06.1999
Skills
- Cash Handling
- Opening and closing procedures
- Account Servicing
- Point of sale operation
- Technical knowledge
- Critical Thinking
- Microsoft Office
- Organizational Skills
- Task Prioritization
- Verbal Communication
- Networking
- Customer Service
- Remote Office Availability
Certification
- ACHIEVE GLOBAL: CERTIFICATIONS AND COURSES
- PROFESSIONAL SELLING SKILLS
- SELLING BEYOND THE CLOSE
- TOOLS FOR COACHING EXCELLENCE
- NAVAL SAFETY AND ENVIRONMENTAL TRAINING CENTER RESPIRATORY PROTECTION PROGRAM MANAGER
- HAZARDOUS / EXPLOSIVE MATERIALS VEHICLE OPERATOR
- COMMERCIAL DRIVER'S LICENSE (CLASS-A)
- FIRE APPARATUS DRIVER/OPERATOR
- HAZARDOUS MATERIALS TECHNICIAN
- HAZARDOUS MATERIALS INCIDENT COMMANDER
- FIRE FIGHTER I / II
- AIRPORT FIREFIGHTER
- PUBLIC TELECOMMUNICATOR I/II
- EMERGENCY VEHICLE OPERATOR
- EEO AND AFFIRMATIVE ACTION CRS
- ADVANCED ICS-COMPLEX INCIDENTS
- FIRE SERVICE INSTRUCTOR I/ II/ III
- FIRE OFFICER I / II/ III/ IV
- FIRE INSPECTOR I / II / III
- ICS 100/ 200 / 300 / 400 / 700 / 800
- TECHNICIAN EMS
- NIMS INTRO
- INTRO TO INCIDENT CMD SYSTEM
- ICS SINGLE RES AND INIT ACT INCIDENTS
- INTERMEDIATE ICS FOR EXPANDING INCIDENTS
- INCIDENT COMMAND SYSTEM INSTRUCTOR
- INCIDENT COMMAND SYSTEM 449
- EMS TECHNICIAN
- HAZARDOUS MATERIALS OPERATIONS
- DRIVER / OPERATOR MOBILE WATER SUPPLY
- JOINT MPF STAFF PLANNING
- SENIOR ENLISTED JOINT PROFESSIONAL MILITARY EDUCATION I/II
- FIRE PROTECTION APPRENTICE
- RESCUE TECHNICIAN I / II
- SNCO CAREER COURSE DEP
- SNCO CAREER COURSE
- SENIOR ENLISTED JOINT PME (NONRESIDENT)
- SHAREPOINT BASIC SITE MANAGER
- MARINE COMBAT TRAINING
- BASIC MOTOR VEHICLE OPERATOR'S CRS (MVOC)
- NONCOMMISSIONED OFFICERS ACADEMY SERGEANTS' COURSE
- BASIC RECRUITER
- SNCO ADVANCED DISTANCE EDUCATION NON-RES
- SNCO ADVANCED COURSE
- 1STSGT/MSGT SEMINAR
Timeline
Government Account Manager
Municipal Emergency Services Inc.
03.2021 - 02.2024
Deputy Fire Chief
Fire Department
01.2019 - 03.2021
Operations Chief / Deputy Fire Chief
Fire Department
01.2015 - 01.2019
Training Chief / Operations Chief
Fire Department
01.2012 - 01.2015
Recruiting Specialist
Recruiting Station Cleveland
01.2009 - 01.2012
Station Captain / Assistant Chief of Logistics
Fire Department
01.2005 - 01.2009
Firefighter / Driver
Fire Department
01.2001 - 01.2005
High School Diploma -
Buckeye High School
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