Dynamic Outdoor Adventure Guide with a proven track record at Go Ape Zip Line & Treetop Adventure, excelling in risk assessment and guest engagement. Skilled in fostering a supportive environment while ensuring safety and compliance. Adept at using data analysis to enhance participant experiences and drive continuous improvement in service delivery.
Overview
3
3
years of professional experience
Work History
Outdoor Adventure Guide
Go Ape Zip Line & Treetop Adventure
01.2023 - Current
Health & Safety
Conduct pre-course safety briefings, demonstrating proper usage of safety equipment and protocols.
React promptly and effectively to any safety concerns or emergencies, providing assistance and support when necessary.
Regularly inspect and maintain equipment and personal protective equipment (PPE) to guarantee its safety and functionality.
Guest Engagement
Welcome and engage with participants, creating a friendly and inclusive atmosphere for all guests.
Instruct participants on proper techniques for navigating zip lines and treetop obstacles, as well as other ground-based activities (axe throwing, nets course, outdoor escape room).
Encourage and motivate individuals to overcome challenges, fostering a positive and supportive environment.
Customer Service
Provide exceptional customer service, addressing questions, concerns, and inquiries from participants.
Offer helpful recommendations and tips to enhance the participants' experience.
Ensure participants adhere to Go Ape policies and procedures, maintaining a respectful and enjoyable atmosphere for all.
Course Maintenance:
Participate in regular course inspections and maintenance activities to ensure a safe and clean environment.
Report any issues or concerns regarding course elements, equipment, or facilities to the appropriate personnel.
Assist in general site maintenance and cleanliness to uphold Go Ape's high standards.
PLTL Leader
Academic Success Center
01.2025 - 05.2025
Collaborated with teachers and administrators to discuss academic needs of students.
Participated in department meetings to provide input to colleagues about student achievement and improvement.
Shifted between formal and informal methods of teaching to keep students engaged.
Fostered student curiosity and interest through creative hands-on activities.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.