Todd Hoover

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.

This was asset manager position from day 1. I reduced salary by $425 thousand dollars within the first week I was there.

Food and Beverage became a leased operation. The broker who had listed the hotel for 4.5 years and had only shown the poperty 7 times was released.

I sold the hotel in 10 months but was asked to stay on for 15 months to help with the transition and renovation..

• Championed sustainability efforts by implementing eco-friendly practices throughout property operations.
• Oversaw hiring, training, and development of team members, creating a strong workforce dedicated to achieving company goals.
• Monitored market trends to stay competitive within the industry, adjusting pricing strategies accordingly.
• Improved communication between departments by establishing regular meetings to address concerns and share best practices.
• Evaluated competitor offerings for benchmarking purposes, identifying areas of opportunity for differentiation within the market segment.
• Increased overall guest satisfaction by fostering a positive work environment and ensuring exceptional customer service.
• Ensured compliance with industry regulations and company policies, minimizing risk exposure for the organization.

Courtyard Inn was a top 10 performer. My boss the General Manager had hired me because I was goal driven. We determined the problem was in the FB department where I have skills had been developed at a 4 star resort in Naples FL. so with a sparkle psazz energy. That spread to Front desk as well it paid and guest satisfaction scores soared. we finished as the #1 Courtyard in NorthAmerica.

My Bonus was a Hampton24 yo Inn Located Appleton WI where I was top 15 performer. where my team did all the work.