Todd Hornbuckle
Augusta,GA
Summary
Adept at customer service and equipment management, I significantly enhanced patient satisfaction and streamlined processes at CH Martin Co. My proactive approach and ability to quickly adapt to new situations have been recognized by employers like Yankee Medical, where I fostered collaboration and innovation. My commitment to excellence is evident in my continuous learning and application of the latest medical technologies.
Overview
35
35
years of professional experience
Work History
Practitioner Assistant/Tech/Front Office Coordinator
CH Martin Co
01.2013 - Current
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Coordinated referrals to hospital services or specialists for additional support.
Practitioner
Yankee Medical
01.2010 - 10.2012
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
Lab Manager/ Tech/ Practitioner Assistant
Michigan Orthopedic Services
04.2001 - 01.2012
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Set and oversaw quality assurance guidelines for laboratory work.
Orthotic Technician
Detroit Institute For Children
03.1999 - 05.2001
- Expedited processing times while maintaining accuracy during the documentation of relevant data within electronic health records systems.
- Minimized discomfort for patients, employing careful techniques when taking casts or measurements for custom-fit devices.
- Reduced appointment wait times by efficiently managing workload and prioritizing tasks according to urgency.
- Enhanced device performance by conducting thorough assessments and making precise adjustments based on patient feedback.
- Demonstrated adaptability in working with diverse materials such as thermoplastics, foams, metals, and fabrics during orthotic production processes.
- Assisted colleagues in troubleshooting complex cases, offering insights from past experiences to resolve challenges successfully.
Prosthetic Technician
Able Orthopedics
05.1996 - 07.1998
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Orthotic Technician
Becker Orthopedics
05.1990 - 09.1996
- Expedited processing times while maintaining accuracy during the documentation of relevant data within electronic health records systems.
- Minimized discomfort for patients, employing careful techniques when taking casts or measurements for custom-fit devices.
- Collaborated with interdisciplinary teams, contributing expertise to optimize patient care plans and outcomes.
Education
High School Diploma -
David Mackenzie High School
Detroit, MI06-1985
Skills
- Customer service expertise
- Customer service
- Reception duties
- Equipment management
- Fast learner
Timeline
Practitioner Assistant/Tech/Front Office Coordinator
CH Martin Co
01.2013 - Current
Practitioner
Yankee Medical
01.2010 - 10.2012
Lab Manager/ Tech/ Practitioner Assistant
Michigan Orthopedic Services
04.2001 - 01.2012
Orthotic Technician
Detroit Institute For Children
03.1999 - 05.2001
Prosthetic Technician
Able Orthopedics
05.1996 - 07.1998
Orthotic Technician
Becker Orthopedics
05.1990 - 09.1996
High School Diploma -
David Mackenzie High School
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