Pawn Hyman
Silver Springs,NV
Summary
Proven leader in client services, adept at problem-solving and quality assurance, with a track record of enhancing client satisfaction at San Joaquin County Human Services Agency. Excels in documentation management and interpersonal communication, ensuring compliance and efficiency in program evaluation. Demonstrates exceptional multitasking and organizational skills, significantly improving service delivery processes.
Overview
30
30
years of professional experience
Work History
Family Service Specialists II
State Of Nevada
10.2021 - Current
- Interview applicants and recipients as specified by policy; explain conditions of initial and continuing eligibility; elicit information to determine which public assistance programs are applicable and what information and verifications are needed to establish eligibility and continue, reinstate, terminate or deny benefits.
- Assist clients in completing required applications and declarations.
- Research and verify information provided by clients.
- Access computer databanks to review client history relative to income and resources, employment status, unemployment benefits, vehicle ownership and public assistance benefits.
- Document information on standardized forms according to program requirements and agency procedures.
- Contact agencies within and outside the State to verify the number of months recipients received cash benefits which count toward lifetime limits.
Resource Liaison
Churchill County
11.2020 - 10.2021
- Conducted interviews of potential and existing clients for various social services and related programs.
- Investigated clients and determined potential eligibility for programs.
- Participated in staff meeting/professional Development.
- Maintained confidentiality of information for the purpose of meeting privacy requirements.
- Conducted home visits to include searching for and contacting homeless clients.
- Performed outreach services to members of the community to help them find services they need.
- Assisted clients in filling out applications and other paperwork.
Postal Carrier
United States Post Office
06.2020 - 11.2020
- Efficiently managed high volumes of mail, ensuring all packages were delivered on time despite increased workload.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
Eligibility Specialist
San Joaquin County Human Services Agency
01.2007 - 06.2020
- Supervised a staff of 8 Eligibility Workers(EW).
- Mentored and continued training new EW's.
- Completed time sheets.
- Maintained monthly cover schedule.
- Planned, assigned, and evaluated the work of my staff, ensuring work was completed in a timely manner in accordance with current policies.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Communicated with people from various cultures and backgrounds on application process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Trained staff on current eligibility requirements and policies.
- Maintained knowledge of current policies, procedures, regulations, departmental organization, and community resources.
Prenatal Coordinator, Clinic Coordinator
Planned Parenthood
06.1994 - 05.2006
- Conducted prenatal intake, taking vitals and health history.
- Conducted venipuncture, medication dispensing, outreach education on prenatal issues, billing overview and general case management.
- Assisted with exams or surgical procedures and general clinician duties.
- Provided front office support, answering phone, patient registration, data entry insurance verification, medical billing and appointments.
- Supervised and office of medical staff including clinical support, medical assistants and outreach specialists.
- Performed scheduling duties.
- Ensured shift coverage was appropriate.
- Reviewed daily billing to ensure patient contact and charges were correct.
Education
Nursing Pre Requisites
San Joaquin Delta College
Stockton, CA01.1995
Medical Assistant
Medical Technical Institute
Stockton, CA10.1991
High School Diploma -
Amos Alonzo Stagg
Stockton, CA06.1988
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Organizational Skills
- Written Communication
- Task Prioritization
- Problem-solving abilities
- Team building
- Decision-Making
- Active Listening
- Reliability
- Program Evaluation
- Interpersonal Skills
Timeline
Family Service Specialists II
State Of Nevada
10.2021 - Current
Resource Liaison
Churchill County
11.2020 - 10.2021
Postal Carrier
United States Post Office
06.2020 - 11.2020
Eligibility Specialist
San Joaquin County Human Services Agency
01.2007 - 06.2020
Prenatal Coordinator, Clinic Coordinator
Planned Parenthood
06.1994 - 05.2006
Nursing Pre Requisites
San Joaquin Delta College
Medical Assistant
Medical Technical Institute
High School Diploma -
Amos Alonzo Stagg
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