Todd Jackson
Temple,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
31
31
years of professional experience
Work History
Front Desk Agent
Townplace Suites Marriott
Temple, TX
05.2023 - 02.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
Medicare Customer Service Representative
IES Health IQ
San Diego, CA
09.2022 - 04.2023
- Contact potential Medicare clients for Health IQ based on information from system
- Review Health IQ's format to match up client with specific medical needs acquired through Heath IQ's AI system
- Transfer Medicare client to state licensed agent.
- Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
Concierge, Concierges
Shift Automotive Group
Lubbock, TX
10.2017 - 02.2022
- Maintain updated knowledge of all inventory
- Greet all customers and confirm appointment of selling or buying of vehicle
- Deliver or pick up customers' vehicle providing all documentation has been signed
- Inspect all vehicle's prior to buying to determine the price of the Vehicles
- Make sure all documents have been read and finalized with signature of the customer.
QUALITY ASSURANCE SPECIALIST, Business Operations Specialists
Time Warner Cable
Austin, TX
02.2011 - 08.2016
- Responsibilities:
- Responsible for overseeing the findings methods or tools being used by the technicians
- Observing the units produced for visible defects
- Performing various tests to check for durability of the product
- Preparing reports from home
- Participating in the implementation of quality control programs
- Attending weekly meetings in the office
- Reporting to the field supervisor
Retention/customer Service Supervisor
Alorica
Tampa, FL
08.2008 - 11.2010
- Responsibilities:
- Coordinated, supervised daily, weekly, and monthly activities of all Customer Service Representatives
- Lead the department with a 95% ratio of calls saved for the quarter
- Ensure each customer has reliable quality customer service from our agents
- Served as an escalation point for team leads on procedural and technical issues
- Provide feedback to team leads and monitored the performance of employees
- Ensured adherence to standard policies and procedures
RISK MANAGEMENT Responsibilities
Household Finance Company
Tampa, FL
12.2003 - 08.2008
- Responsible for skillfully retaining customers through positive customer relationship building
- Maintained an average of my department goal of 25% on a monthly basis
- Diffuse the irate customer situation by utilizing strong listening skills and probing techniques
Collection Agent
Chase Bank
Tampa, FL
03.1993 - 12.2003
- Responsibilities:
- Responsible for collecting over $10,000.00 each quarter
- Collecting on a total of 30 accounts per month
- Maintaining a total of 40 incoming calls per day, and 50 outbound calls
- Responsible for maintaining a productivity of 100% as well as quality score of 95%
Education
business -
Edward Waters College
01.1986
Skills
- Adaptability and Flexibility
- Understanding Customer Needs
- Multi-Line Phone Systems
- Guest Relations
- Supply Stocking
- Correspondence Management
- QA reporting
- Virtualization
- Technical Analysis
- Product Knowledge
- Call Management
- Inbound and Outbound Calling
- Information Security
- Data Entry
Affiliations
- chess club
Timeline
Front Desk Agent
Townplace Suites Marriott
05.2023 - 02.2024
Medicare Customer Service Representative
IES Health IQ
09.2022 - 04.2023
Concierge, Concierges
Shift Automotive Group
10.2017 - 02.2022
QUALITY ASSURANCE SPECIALIST, Business Operations Specialists
Time Warner Cable
02.2011 - 08.2016
Retention/customer Service Supervisor
Alorica
08.2008 - 11.2010
RISK MANAGEMENT Responsibilities
Household Finance Company
12.2003 - 08.2008
Collection Agent
Chase Bank
03.1993 - 12.2003
business -
Edward Waters College
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