Summary
Overview
Work History
Education
Skills
Timeline
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Todd Jones

Apison

Summary

Dynamic operations manager with a proven track record at Ooltewah Swim Center, enhancing communication and meeting financial targets. Skilled in strategic planning and problem-solving, I drive process improvements and foster customer satisfaction through quality assurance. Committed to operational excellence, I cultivate strong relationships and optimize resources for business growth.

Overview

35
35
years of professional experience

Work History

Manager of Operations

Ooltewah Swim Center
09.2015 - 04.2025
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed limited budgets, while maintaining high-quality standards.

Startup Founder

Firecracker Media
04.2008 - 09.2015
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Drove product development from concept to launch, ensuring alignment with customer needs.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Providing Large group training for customers to better utilize services of SMS texting and Website content manegement

President

Fibertex Carpet Mills
10.2003 - 04.2008
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.

President /Startup Founder

National Office Maintenance
09.2003 - 02.2008
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.

Owner Broker

Jones Financial Group
08.1990 - 05.2002
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Education

No Degree - Pre Law

Georgia State University
Atlanta, GA

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Problem-solving
  • Analytical thinking
  • Task delegation
  • Public speaking
  • Process improvement

Timeline

Manager of Operations

Ooltewah Swim Center
09.2015 - 04.2025

Startup Founder

Firecracker Media
04.2008 - 09.2015

President

Fibertex Carpet Mills
10.2003 - 04.2008

President /Startup Founder

National Office Maintenance
09.2003 - 02.2008

Owner Broker

Jones Financial Group
08.1990 - 05.2002

No Degree - Pre Law

Georgia State University

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Todd Jones