Todd Jones
Apison
Summary
Dynamic operations manager with a proven track record at Ooltewah Swim Center, enhancing communication and meeting financial targets. Skilled in strategic planning and problem-solving, I drive process improvements and foster customer satisfaction through quality assurance. Committed to operational excellence, I cultivate strong relationships and optimize resources for business growth.
Overview
35
35
years of professional experience
Work History
Manager of Operations
Ooltewah Swim Center
2015.09 - 2025.04
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed limited budgets, while maintaining high-quality standards.
Startup Founder
Firecracker Media
2008.04 - 2015.09
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Drove product development from concept to launch, ensuring alignment with customer needs.
- Formulated and executed strategic initiatives to improve product offerings.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Providing Large group training for customers to better utilize services of SMS texting and Website content manegement
President
Fibertex Carpet Mills
2003.10 - 2008.04
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
President /Startup Founder
National Office Maintenance
2003.09 - 2008.02
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
Owner Broker
Jones Financial Group
1990.08 - 2002.05
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
No Degree - Pre Law
Georgia State University
Atlanta, GASkills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Analytical thinking
- Task delegation
- Public speaking
- Process improvement
Timeline
Manager of Operations
Ooltewah Swim Center
2015.09 - 2025.04
Startup Founder
Firecracker Media
2008.04 - 2015.09
President
Fibertex Carpet Mills
2003.10 - 2008.04
President /Startup Founder
National Office Maintenance
2003.09 - 2008.02
Owner Broker
Jones Financial Group
1990.08 - 2002.05
No Degree - Pre Law
Georgia State University