Todd Jones
Operations Manager And Sales
Templeton,CA
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Operations Manager and Sales
Tin City Cider
06.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Store Manager
Trader Joe's
08.2003 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Education
Business Administration - Management
California State University
Long Beach06-2006
Skills
Customer satisfaction management
Timeline
Operations Manager and Sales
Tin City Cider
06.2016 - Current
Store Manager
Trader Joe's
08.2003 - 06.2016
Business Administration - Management
California State University