Summary
Overview
Work History
Education
Skills
Timeline
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Todd Jorgensen

Sacramento,CA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Strategic candidate eager to leverage knowledge in transportation and logistics with strong problem-solving and multitasking skills with good understanding about transportation management systems and SAP software. Works well under pressure.

Overview

18
18
years of professional experience

Work History

Dispatcher

Pacific Coast Transportation
11.2016 - 10.2023
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Communicated with customers to provide delivery updates and resolution.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided customers with information on products and services.
  • Answered phone calls and responded to customer emails.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Assisted in resolving customer complaints and grievances.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

CDL A OTR Driver

Sitka Trucking
11.2014 - 11.2016
  • Received recognition for exceptional customer service by providing prompt and courteous deliveries at every stop.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
  • Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

CDL A OTR Driver

Geodyne Transport
08.2005 - 09.2014
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Enhanced fuel efficiency by maintaining proper tire pressure and practicing conservative driving techniques to reduce idle time.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
  • Received recognition for exceptional customer service by providing prompt and courteous deliveries at every stop.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Education

CDL Class A Driver -

CR England Truck Driving School
West Valley City, UT
02.2003

High School Diploma -

Layton High School
Layton, UT
05.1988

Skills

  • Schedule Management
  • SAP Software
  • Route Planning and Adjustment
  • Regulatory Compliance
  • Dispatching procedures
  • Customer Service
  • Effective Communications
  • Dispatch Coordination
  • Decision-Making
  • Schedule Coordination
  • Route Navigation
  • Dispatch software
  • Critical Thinking

Timeline

Dispatcher

Pacific Coast Transportation
11.2016 - 10.2023

CDL A OTR Driver

Sitka Trucking
11.2014 - 11.2016

CDL A OTR Driver

Geodyne Transport
08.2005 - 09.2014

CDL Class A Driver -

CR England Truck Driving School

High School Diploma -

Layton High School

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Todd Jorgensen