Todd Joseph
Houston,TX
Summary
Professional with strong background in restaurant management. Demonstrates exceptional leadership in team collaboration and adaptability to evolving circumstances. Adept at maintaining high operational standards, streamlining processes, and ensuring customer satisfaction. Skilled in staff training, inventory management, and problem-solving to drive results.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant General Manager
Raising Cane's Chicken Fingers
01.2020 - 01.2025
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
Restaurant General Manager
Sonic
04.2015 - 01.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
Education
Associate Of Business Administration -
Florida Career College
Miami, FL05.2020
Skills
- Guest satisfaction tracking
- Operational efficiency
- Sanitation standards
- Recruitment and hiring
- Food safety compliance
- Scheduling coordination
- Labor cost control
- Training and mentoring
- Staff training and development
- Budgeting and financial management
Timeline
Assistant Restaurant General Manager
Raising Cane's Chicken Fingers
01.2020 - 01.2025
Restaurant General Manager
Sonic
04.2015 - 01.2020
Associate Of Business Administration -
Florida Career College
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