Todd Kaufman
Ashburn,VA
Summary
Innovative and strategic Vice President of Digital and Technology with a proven track record in leading large-scale IT operations and digital transformation initiatives across North America, Bermuda, and Brazil. Adept at driving technological advancements and aligning IT strategies with business goals. Expertise in managing multi-million dollar budgets, leading cross-functional teams, and implementing effective solutions that enhance operational efficiency and profitability. Accomplished in orchestrating mergers and acquisitions from a technology perspective, ensuring seamless integrations and expanding market presence. Known for pioneering modern technological solutions and systems integrations in complex, multi-unit environments, delivering measurable improvements in cost savings and performance.
Overview
25
25
years of professional experience
Work History
Vice President of Digital and Technology
SSP America
03.2008 - Current
- Oversees IT operations across North America, Bermuda, and Brazil, leading a skilled team of 32 professionals in implementing state-of-the-art technology solutions for a diverse range of stakeholders
- Successfully led the development and implementation of digital ordering systems, resulting in increased sales and labor optimization
- Designed and executed a comprehensive overhaul of Information Systems and Communications for SSP America, impacting nearly 400 units at 42 airports
- Responsible for the effective management of a $3.5 million budget, encompassing both operational and capital expenditures
- Spearheading the development and implementation of a cutting-edge inventory system expected to reduce food costs by 1.3% per location
- Championed the integration of Corporate Systems across critical departments, including Finance, Human Resources, and Operations, enhancing organizational synergy and efficiency
- Directed the technology strategy for mergers and acquisitions, facilitating company growth into new markets with smooth post-acquisition technology integration
- Demonstrated excellence in project management and team leadership, consistently delivering technology solutions that drive business growth and efficiency
- Pioneered innovative IT solutions and strategies, ensuring alignment with company objectives and industry best practices.
Manager POS Project
IHOP (Now Dine Brands)
01.2005 - 12.2008
- Successfully managed and led a team comprising 8 full-time employees and 3 contractors, ensuring efficient 24/7 support services
- Orchestrated a significant one-million-dollar upgrade project to enhance PCI compliance across IHOP locations, involving vendor solicitation and project implementation
- Directed the pilot and subsequent rollout of a comprehensive above-store reporting portal across 900 locations, demonstrating effective project leadership
- Held responsibility for the continuous support and operational excellence of over 1000 restaurant locations
- Regularly presented insightful quarterly updates to the executive team and board of advisors, showcasing project progress and strategic insights
- Collaborated closely with vendors to design and implement PCI-compliant solutions tailored to franchisee needs
- Actively participated in regional and national conferences, presenting on IT and POS systems to share knowledge and best practices
- Innovated a Single Point of Contact system for streamlined management of all restaurant applications
- Developed and enforced processes and procedures for the effective rollout of new menu items and limited-time offers, enhancing operational efficiency
- Overhauled development and staging procedures, achieving a significant reduction in lead time by 6 weeks
- Managed and nurtured vendor relationships, fostering collaborative projects and synergies across various vendors.
Director of IT
ACG Texas
01.2003 - 12.2005
- Expertly planned, managed, and executed a one-million-dollar Point of Sale (POS) system rollout across 41 locations, demonstrating strong project leadership skills
- Skillfully negotiated contracts with various vendors for hardware, software, and services, ensuring optimal terms and conditions
- Developed and meticulously maintained budgets, timelines, goals, and project charters, both for individual projects and the IT department as a whole
- Innovated and implemented an online reporting tool, achieving substantial overhead savings of over $100,000 in its first year
- Introduced and pioneered the concept of 'Server Banking' at various locations, enhancing operational efficiency
- Consistently provided detailed weekly updates to the executive committee, ensuring clear communication and alignment on project statuses
- Effectively managed full-time personnel and POS teams across three different markets, showcasing strong team leadership and coordination capabilities
- Actively supported end users and supervisors, while serving as a key liaison between MICROS and Katin Corp / ACG Texas
- Achieved a remarkable track record of completing projects under budget and on time in over 90% of cases, highlighting exceptional project management skills.
Sr Application Specialist
MICROS (Now Oracle Hospitality)
01.1999 - 12.2003
- Employed sales plans, customer profiling, and sales techniques to devise strategic business approaches for potential major account clients
- Efficiently managed resources to align with project objectives and timelines, ensuring smooth and successful project execution
- Served as a vital liaison between major account customers and project teams, facilitating effective communication and problem-solving
- Conducted demos, quality assurance sessions, and actively contributed to RFP (Request for Proposal) responses for acquiring new major accounts
- Developed tailored databases for clients, focusing on specific products to meet their unique requirements
- Oversaw on-site aspects of Point of Sale (POS) system implementations, ensuring seamless integration and functionality
- Troubleshot and resolved a variety of hardware, software, and network issues, demonstrating strong problem-solving abilities
- Provided expert technical support and consultancy to help desk representatives, enhancing service quality and issue resolution
- Led corporate training sessions on designated products, ensuring comprehensive knowledge and skills development for all property personnel.
Education
Bachelor of Science -
University Of Maryland
Skills
- Project Management
- Information Systems
- IT Initiatives
- Technology Rollouts
- Budget Management
- Vendor Management
- Department leadership
- Cross Functional Team Management
- Budget Planning
Personal Information
Title: Vice President of Digital and Technology
Timeline
Vice President of Digital and Technology
SSP America
03.2008 - Current
Manager POS Project
IHOP (Now Dine Brands)
01.2005 - 12.2008
Director of IT
ACG Texas
01.2003 - 12.2005
Sr Application Specialist
MICROS (Now Oracle Hospitality)
01.1999 - 12.2003
Bachelor of Science -
University Of Maryland
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