Seasoned transportation industry process analyst with a strong background in application development and SQL. Proven ability to enhance software functionality and resolve complex issues driving operational efficiency and user satisfaction.
Overview
39
39
years of professional experience
Work History
Integration Specialist, ECS Shared Services
McLeod Software
Birmingham, AL
08.2024 - Current
Consulted with stakeholders to develop imaging system (Document Power) integration plans to enhance software functionality and user experience.
Supported troubleshooting efforts by identifying and resolving imaging (Document Power) issues promptly.
Produced distinctive PostScript document overlays to showcase the client's brand.
LTL Technical Support Lead
McLeod Software
Birmingham, AL
08.2022 - 08.2024
Escalation resource for LTL Product Support team. Resolved complex software issues for clients.
Developed SQL scripts to predict, and correct, common customer data issues.
Trained new hires on troubleshooting techniques and software systems.
Flowlogix Developer
McLeod Software
Birmingham, AL
03.2020 - 08.2022
Developed new applications and maintained packaged Flowlogix based software solutions to enhance operational efficiency.
Worked with stakeholders to examine existing business processes as part of designing custom Flowlogix applications.
Provided the customer with prompt fixes to problems related to Flowlogix applications.
LTL Business Analyst/Solutions Developer
McLeod Software
Birmingham, AL
03.2014 - 03.2020
Collaborated with cross-functional teams to gather requirements for procedural or software modifications.
Developed detailed documentation for user stories and functional specifications.
Used SQL scripting and other tools to develop complex data migration tools as a means to improve the accuracy of data translated between different transportation management systems.
Various Trucking Software Development Roles
Towne Air Freight
South Bend, IN
03.1987 - 03.2014
Used SQL, RPG, CL and other tools to develop software solutions for all areas of the company. These solutions contributed to the company's change from a three location regional carrier to a 65 location, nationwide, carrier.
Created a complex rating engine to handle the nuances of LTL, truckload, and air freight rating.
Built various applications that assisted with the company with a successful transition from company based drivers to all agent drivers.
Used EDI and web based tools to develop business-to-business data integrations.