Todd Lanford

Work History

Menzies Aviation

09.2024 - Current

Continuously refined recruitment strategies by staying informed of industry best practices and incorporating innovative tools and technologies.
Enhanced candidate pool by implementing advanced sourcing techniques and utilizing various recruitment channels.
Collaborated with various departments to define job qualifications.
Worked closely with HR team to ensure smooth transition for new hires during onboarding process, including benefits enrollment and orientation sessions.
Facilitated new hire orientation and scheduling.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Coordinated schedules to arrange management interviews with applicants.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Pride Staff

10.2023 - 08.2024

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with team members to develop best practices for consistent customer service delivery.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Southwest Airlines

08.2021 - 05.2023

Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Conducted regular check-ins with new hires during their probationary period to address any concerns or challenges early on, promoting long-term employee retention rates.
Implemented diversity initiatives in recruitment practices, resulting in a more inclusive workforce that better reflects organizational values.
Organized career fairs and university partnerships to connect directly with potential candidates from diverse backgrounds and skill sets.
Visited colleges and job fairs to inform people about job opportunities.
Coordinated internship programs to identify future talent pipelines while also providing valuable learning experiences for participants.
Facilitated new hire orientation and scheduling.
Advocated for staff members, helping to identify and resolve conflicts.

Robert Half Office Team

01.2021 - 07.2021

Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Coordinated employee training programs to boost skills development and improve overall performance.
Collaborated with department managers to identify staffing needs and create strategic recruiting plans.

Menzies Aviation

09.2017 - 01.2021

Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Collaborated with hiring managers to determine job requirements and understand departmental needs.
Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.