Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Leduc

ALBURGH,VT

Summary

Dynamic and results-driven professional with extensive experience, excelling in project management and task management. Proven track record in leading cross-functional teams to enhance performance metrics and drive process improvements. Adept at strategic planning and effective communication, fostering strong customer relationships to achieve organizational goals.

Overview

24
24
years of professional experience

Work History

Manager, Preferred Technology Partner - Clinical Solutions

OCHIN, Inc.
09.2023 - Current
  • Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
  • Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates. in order to make informed decisions regarding future initiatives.
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership and guidance to team members while encouraging collaboration across departments.
  • Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Led a team of 14 employees, ensuring high productivity and excellent customer service.

Technical Program Manager, Preferred Technology Partners

OCHIN, Inc.
11.2021 - Current
  • Identified opportunities for improvement within existing processes and proposed solutions for same.
  • Monitored project performance metrics including cost, schedule, scope change requests and quality assurance plans.
  • Coordinated resources across teams to resolve issues and execute projects efficiently.
  • Developed and maintained project plans, timelines and roadmaps for multiple projects.
  • Organized and facilitated meetings with stakeholders to review project status and progress.
  • Routinely reviewed training materials and course details to timely and reasonable inclusion of updates.
  • Established and maintained strong client relationships through exceptional problem-solving and technical support.

Senior Business Analyst

OCHIN, Inc.
10.2019 - Current
  • Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
  • Produced reports summarizing findings from data analysis activities to facilitate informed decisions making.
  • Worked closely with clients to ensure their satisfaction with the delivered product or service.
  • Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

Senior Operations Analyst

Cumberland Consulting Group
11.2011 - 07.2019
  • Collaborated with stakeholders to define project scope, objectives and deliverables.
  • Evaluated existing systems and processes against industry best practices to enhance efficiency.
  • Analyzed complex information from multiple sources to identify patterns or trends.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Organized client meetings to provide project updates.
  • Maintained positive working relationship with fellow staff and management.
  • Set specific goals for projects to measure progress and evaluate end results.

Senior Representative

AbbVie
09.2009 - 11.2011
  • Company Overview: (formerly Solvay Pharmaceuticals)
  • Maintained accurate records of customer interactions and transactions.
  • Provided personalized service to build relationships with customers.
  • Participated in trade shows and sales events to promote products.
  • Prepared and delivered appropriate presentations on products and services.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.

Sr. Government Sales Analyst

AbbVie
Marietta, GA
01.2007 - 08.2009
  • Company Overview: (formerly Solvay Pharmaceuticals)
  • Managed implementation of updated government pricing software system
  • Showcased strong problem-solving expertise, resolving challenges in an efficient and effective manner.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Engaged with cross-functional teams tasked with devising innovative solutions for intricate issues.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of the implementation.

Market Research Analyst

Marietta, GA
09.2005 - 12.2006
  • Presented results of research studies in an easy-to-understand format for management review.
  • Designed questionnaires and survey instruments to collect data from customers.
  • Synthesized complex information into actionable recommendations that can be implemented quickly.
  • Reviewed existing literature on topics related to specific markets being researched.

Professional Sales Representative

AbbVie
10.2001 - 09.2005
  • Attended trade shows and conferences related to the pharmaceutical industry as needed.
  • Performed ongoing review of customer accounts to ensure satisfaction with products and services offered.
  • Developed and implemented sales strategies to increase market share of product portfolio.
  • Analyzed sales data to identify trends, opportunities, and areas for improvement.

Education

Bachelor of Arts - Psychology

Siena College
Loudonville, NY
06-1992

Skills

  • Project management
  • Regulatory compliance
  • Data analysis
  • Change management
  • Performance metrics
  • Customer relationship management
  • Team leadership
  • Risk assessment
  • Effective communication
  • Strategic planning
  • Problem solving
  • Vendor management
  • Process improvement
  • Policy and procedure development
  • Project planning
  • Complex Problem-solving
  • Disciplinary techniques
  • Decision-making
  • Performance evaluations
  • Cross-functional team management
  • Recruiting and interviewing
  • Work prioritization
  • Staff development
  • Staff training and development
  • Coaching and mentoring
  • Task delegation
  • Performance management
  • Employee onboarding
  • Operations management
  • Key performance indicators
  • Clear communication
  • Verbal and written communication
  • Staff management
  • Resource allocation
  • Cross-functional teamwork
  • Documentation and reporting
  • Interpersonal communication

Timeline

Manager, Preferred Technology Partner - Clinical Solutions

OCHIN, Inc.
09.2023 - Current

Technical Program Manager, Preferred Technology Partners

OCHIN, Inc.
11.2021 - Current

Senior Business Analyst

OCHIN, Inc.
10.2019 - Current

Senior Operations Analyst

Cumberland Consulting Group
11.2011 - 07.2019

Senior Representative

AbbVie
09.2009 - 11.2011

Sr. Government Sales Analyst

AbbVie
01.2007 - 08.2009

Market Research Analyst

09.2005 - 12.2006

Professional Sales Representative

AbbVie
10.2001 - 09.2005

Bachelor of Arts - Psychology

Siena College

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Todd Leduc