Todd Lee
Abilene,TX
Summary
Highly experienced in Sales and Fire and Law Enforcement services known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
35
35
years of professional experience
Work History
Salesman
Rentech Boiler Systems
Abilene, Texas
01.2018 - Current
- Promoted and up-sold products and services to meet needs of customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Sheriff's Deputy
Gaines County Sheriff's Office
Seminole, Texas
04.2008 - 03.2017
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Maintained structure and security during court proceedings.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Researched and analyzed crime statistics to maintain awareness and knowledge.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
Volunteer Firefighter
Seminole Fire Dept
Seminole, TX
03.2001 - 03.2017
- Assessed and repaired fire extinguishers and various fire equipment for stations.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Administered first aid and conducted emergent response management.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
Police Officer
Seminole Police Department
Seminole, TX
01.2006 - 03.2008
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted preliminary investigations at scenes of major crimes.
- Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
Jailer
Gaines County Sheriff's Office
Seminole, TX
05.2002 - 12.2005
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 32 inmates simultaneously.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters and work areas for contraband.
- Investigated attempted escapes and conducted searches for escaped inmates.
Education
22 Hours TCOLE License - Police Academy
Odessa College
Odessa, TX12.2005
High School Diploma -
Seminole High School
Seminole, TX05.1998
Skills
- Vendor Coordination
- Security Standards
- Client Needs Assessment
- Regulatory Standards
- Critical Thinking
- Telephone Support
- Inquiry Response
- Information Updates
- Corrective Actions
- Overcoming Objections
- Customer Understanding
- Client Presentations
Timeline
Salesman
Rentech Boiler Systems
01.2018 - Current
Sheriff's Deputy
Gaines County Sheriff's Office
04.2008 - 03.2017
Police Officer
Seminole Police Department
01.2006 - 03.2008
Jailer
Gaines County Sheriff's Office
05.2002 - 12.2005
Volunteer Firefighter
Seminole Fire Dept
03.2001 - 03.2017
22 Hours TCOLE License - Police Academy
Odessa College
High School Diploma -
Seminole High School
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