Todd Lerfondler
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Ice Cream Truck Driver
Self-employed
St Louis, MO
11.2017 - 02.2019
- Drove truck to events or around neighborhoods to hand out ice cream to the boys and girls.
- Studied geographic areas to identify potential buyers and increase the number of kids coming to my truck.
- Maintained temperature of ice cream during transport to preserve quality of product.
- Distributed pamphlets and other informational literature on my products to the kids.
- Delivered services to customer locations within specific timeframes.
Customer Service Representative
Taco Bell
St Louis, MO
06.2019 - Current
Education
High School Diploma -
Roosevelt High School
St Louis, MO05.2019
Skills
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
Bird Watching
Through out High School I spent a lot of time watching the birds on my free time such as during lunch or passing period. I watched a documentary and learned that the government uses them to watch us and so I use my free time to watch them instead. With this valuable skill you can rest assured that i can watch the players like a hawk!
Timeline
Customer Service Representative
Taco Bell
06.2019 - Current
Ice Cream Truck Driver
Self-employed
11.2017 - 02.2019
High School Diploma -
Roosevelt High School