Todd Lewis
Summary
Operations Manager with over 15 years of experience.
I am an extremely loyal, passionate professional who is fully dedicated to the company and its needs. Proficient leader with extensive experience in Client Services, Operations, Security, Loss Prevention, and Hospitality. I thrive in a fast-paced and high-pressure environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
United Security Services
02.2009 - Current
- Grew with the company from a Security Guard to an Operations Manager in 3 different states.
- Relocated to lead the opening of a new security branch.
- Built a new branch from the ground up with limited resources, and networking.
- Managed multiple security teams for Hyatt Hotels in Chicago, New Orleans and Clearwater.
- Managed security for large conventions and trade shows with over 50,000 attendees.
- Responsible for scheduling, hiring, training, and terminating of all associates.
- Rebuilt associate training programs for all accounts.
- Lead monthly team meetings to help identify challenges and assist in the continued growth of all associates.
- Responsible for auditing reports for missing properties, medical emergencies, and all other incidents on our clients’ properties.
- Manage and maintain excellent and professional relationships with all clients.
- Manage budgets of over 1 million dollars.
- Work as a liaison with the local Police and Fire Departments
Global Command Center Manager
Sidley Austin LLP
04.2010 - 09.2019
- Manage global command center for one of the largest law firms worldwide, with over 20 locations.
- Provide 24x7 security, investigations, and operational support for executives, partners, attorneys, management, and staff.
- Oversaw multi-million-dollar remodel in 15 worldwide locations.
- Created new SOPs for the site.
- Work closely with security integrators on all access control and CCTV equipment.
- Monitor real-time access control and CCTV activity.
- Audit access control system events and user activity.
- Investigate and review security events.
- Monitor world events to ensure the safety of all personnel.
- Responsible for hiring, training, and the termination of all security officers.
- Administered and audited employee identification cards for every employee worldwide.
Armed Security Manager
Century Security & Event Staffing
05.2010 - 05.2015
- Armed security for two of the largest conventions in Las Vegas. The JCK Jewelry show and the Shooting Hunting and Outdoor Trade show.
- Responsible for managing up to 200 armed and unarmed security guards during conventions.
- Coordinated with event organizers to establish appropriate security measures for large-scale gatherings or functions.
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Responsible for auditing all incident reports and discussing with the show management.
- Work as a liaison with the local Police and Fire Departments concerning criminal and medical incidents.
Education
Associate of Applied Science - Hospitality & Culinary
The Cooking & Hospitality Institute of Chicago
Chicago, IL06-2005
Skills
- Experienced in Microsoft Office
- Experienced in multiple CCTV and Security Systems
- Experienced in multiple Access Control/Alarm Systems
- Certified in Terrorism Awareness
- Operations Managment
- FL Class D Security License
- FL Concealed Carry License
- CPR/AED and First Aid Certified
- Colleague of the Quarter 2X
Certification
- Experienced in Microsoft Office
- Experienced in multiple CCTV and Security Systems
- Experienced in multiple Access Control/Alarm Systems
- Certified in Terrorism Awareness
- FL Class D Security License
- CPR/AED and First Aid Certified
- Multiple Colleague of the Quarter Awards
Timeline
Armed Security Manager
Century Security & Event Staffing
05.2010 - 05.2015
Global Command Center Manager
Sidley Austin LLP
04.2010 - 09.2019
Operations Manager
United Security Services
02.2009 - Current
Associate of Applied Science - Hospitality & Culinary
The Cooking & Hospitality Institute of Chicago
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