Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Todd Lindgren

Harwinton,CT

Summary

Through work experience I have learned Leadership skills, Crisis Management, and Creative Problem Solving. Combining integrity, responsibility, and strong work ethic with learned skills has produced a proven track record of exemplary performance.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education

Work History

Direct Dispatch - Backfill

Apple
  • Company Overview: Apple At Home Advisor
  • Procedural guidance and troubleshooting for multiple technical advisors / depts
  • Performing tasks and updates in SAP
  • Taking multiple inbound chats handling more than one chat at a time
  • Apple At Home Advisor
  • Reduced downtime by maintaining clear communication between team members and other departments.
  • Facilitated smooth handovers between shifts, ensuring seamless continuation of work without delays or miscommunication.
  • Ensured timely completion of projects with efficient task prioritization and resource allocation.

DPS Backfill

Apple
  • Company Overview: Apple At Home Advisor
  • Processing business and educational requests for Apple
  • Asking and verifying information regarding the registration for Apple services
  • Apple At Home Advisor
  • Contributed to successful project outcomes by coordinating closely with site managers on scheduling needs and timeline adjustments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Customer Care Representative

Verizon Wireless
  • Handling incoming call queue
  • Addressing billing issues/ account maintenance
  • Call center service levels operations
  • Minor IT support/ help desk for call center agents
  • Project management
  • Maintained strong relationships with clients by regularly following up on their experiences with the company''s products or services.
  • Collaborated with other departments to address complex customer concerns that required additional expertise or input from multiple sources.
  • Conducted research, identified solutions and responded to customers within outlined service level agreements.
  • Assisted with the training and onboarding of new Customer Relations Advisors, sharing best practices and industry insights.
  • Contributed to overall team success by consistently meeting or exceeding performance goals related to call volume, resolution rate, and customer satisfaction metrics.
  • Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner.
  • Reduced average call handle time by implementing efficient problem-solving techniques when assisting customers.
  • Managed high call volumes while maintaining attention to detail and accuracy throughout each interaction.
  • Maintained detailed records of customer interactions, transactions, comments, and complaints for reference purposes.
  • Improved first call resolution rates through thorough research and accurate assessment of customer issues before providing support.
  • Conducted outbound calls to follow up on outstanding issues or inquiries, ensuring timely resolutions for customers.
  • Boosted company reputation by consistently providing exceptional customer service and support.

Shipping /General Warehouse Associate

CONNEXT POST AND BEAM
09.2023 - 12.2024
  • Assist in replenishing stock onto the warehouse
  • Maintain clean and clear warehouse floor for safety
  • Assist in counting of physical inventory
  • Unloaded trailers and put product into warehouse locations using a stand-up reach forklifts and cherry pickers
  • Type billing documents and shipping labels for UPS, FedEx and trucks for outgoing shipments
  • Unload trucks, move items to sell floor, clean area, stock shelves, count pallet
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.

Customer Relations Advisor

Apple
03.2018 - 09.2023
  • Company Overview: Apple At Home Advisor
  • Processed several inbound and outbound calls
  • Assist agents currently taking calls referencing the knowledge center and with current policies
  • Resolved customer concerns with strong verbal and negotiation skills
  • Worked closely with each customer to carefully resolve issues within a timely manor by taking ownership of the case
  • Gatekeeper for the company
  • Provided peer feedback to help maintain the process for Apple Care
  • Handle product recall / issues
  • Documented all customer information accurately in computer system, providing dated notes for future reference
  • Resolve conflicts with repairs or services and set appropriate expectations with customers
  • Met deadlines passed down from upper management
  • Monitor and assist in internal chat-rooms
  • Managed timely and effective replacement of damaged or missing products
  • Apple At Home Advisor

Assistant Manager

Sprint
01.2016 - 01.2018
  • Diagnosed and resolved hardware and software issues hindering customers
  • Managed employees and set schedules
  • Data transfer and educating customer on technologies
  • Suggested new plans or promotions to persuade cancelling customers to stay with the company
  • Suggest solutions when product malfunctions
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

B.A -

Central Connecticut State University
New Britain, CT
09.1992 - 03.1997

Skills

Able to work independently

Thinking out of the box

Time management

Working with databases like SAP and Access

Training and mentoring peers

Committed to professionalism

Strong familiarity with technical issues and networks

Exceptional telephone etiquette

Diligent

Workload prioritization

Business administration

Relationship building

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Shipping /General Warehouse Associate

CONNEXT POST AND BEAM
09.2023 - 12.2024

Customer Relations Advisor

Apple
03.2018 - 09.2023

Assistant Manager

Sprint
01.2016 - 01.2018

B.A -

Central Connecticut State University
09.1992 - 03.1997

Direct Dispatch - Backfill

Apple

DPS Backfill

Apple

Customer Care Representative

Verizon Wireless

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