Todd Madanat
Mooresville,NC
Summary
Dedicated professional with a proven track record in customer service and technical troubleshooting. Committed to enhancing customer satisfaction through effective communication and problem-solving skills. Dedicated professional with proven skills in customer service, problem solving, and project coordination. Committed to delivering exceptional service and resolving issues efficiently to enhance customer satisfaction.
Overview
30
30
years of professional experience
Work History
Junk Removal
LoadUp
Mooresville, NC
06.2024 - Current
- Delivered exceptional service through in-person and phone interactions.
- Identified customer needs to enhance satisfaction and improve service quality.
- Delivered creative solutions to exceed customer expectations and resolve issues.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Executed daily operations with precision to ensure seamless service delivery.
- Prioritized and organized tasks to achieve service goals effectively.
- Recognized by management for providing exceptional customer service.
Home school parent
NCVA
Mooresville, North Carolina
08.2016 - Current
- Prioritized and organized responsibilities to consistently meet service goals.
- Managed household errands and essential duties to maintain seamless household operations.
- Executed daily tasks to support family needs with accuracy and efficiency.
- Maintained current knowledge through ongoing education and advanced training.
Land Scape curbing Sales and Installation
NC Curb Appeal - Owner, Manager
Mooresville, North Carolina
01.2022 - 06.2024
- Installed decorative curbing to elevate aesthetic appeal of residential landscapes.
- Guided clients in selecting materials aligned with their vision for cohesive design.
- Delivered personalized customer service to ensure satisfaction and foster repeat business.
- Communicated effectively with customers to address concerns or questions.
- Operated tools and machinery for precise installation processes.
- Collaborated with team members to ensure efficient workflow on site.
- Conducted quality checks on installations for compliance with standards.
- Trained new installers on proper techniques and safety protocols.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
Stay at Home Parent
Family Business
Winston-Salem, North Carolina
01.2011 - 08.2016
- Coordinated educational activities to support children's learning and development.
- Supervised children's extracurricular activities, ensuring safety and participation.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Instructed children in eating, resting and restroom habits.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Managed daily household operations and schedules for family members.
- Created a structured environment to support routine and discipline at home.
- Developed nutritious meal plans to promote healthy eating habits.
- Organized family events and activities to foster strong relationships.
- Resolved conflicts among family members through effective communication strategies.
- Provided nurturing and appropriate environment for children of various ages.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
Residential Realtor
Prudential Financial
Las Vegas, Nevada
01.2006 - 01.2009
- Guided clients through home buying and selling processes.
- Managed property listings on MLS systems to maximize visibility and attract potential buyers.
- Negotiated contracts and agreements with buyers and sellers.
- Conducted market research to determine property values.
- Provided home staging advice to enhance property appeal.
- Developed targeted marketing strategies for property promotion, increasing interest and driving sales.
- Coordinated open houses and private showings, enhancing client engagement and showcasing properties effectively.
- Built relationships with clients, fostering trust and loyalty.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Promoted properties via advertisements, open houses and multiple listing services.
- Evaluated mortgage options to help clients obtain financing at best rates and terms.
- Conducted open houses, public seminars, and home tours for prospective buyers.
- Ensured compliance with state and federal regulations pertaining to residential real estate transactions.
- Inspected homes prior to listing them in order to identify any potential issues that should be disclosed before sale.
- Managed all aspects of the sale process from initial contact to closing.
- Created and maintained relationships with potential clients and other real estate agents.
- Listed properties on multiple online platforms in order to maximize exposure.
- Guided clients throughout the transaction process, including negotiation tactics.
- Analyzed local market data to determine pricing strategies for homes.
- Negotiated purchase agreements for residential properties.
- Executed cold calls to engage potential clients and discuss real estate opportunities. to obtain exclusives.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
Electrical Sales Manager
Home Depot
Las Vegas, Nevada
01.2002 - 01.2004
- Provided technical information about electrical systems and installations.
- Provided technical advice and assistance to customers in selecting electrical items, aiding informed purchasing decisions.
- Promoted electrical products through effective upselling and cross-selling techniques, enhancing customer satisfaction and increasing sales.
- Assisted customers in selecting electrical products and solutions.
- Resolved customer inquiries related to electrical products and services.
- Collaborated with team members to fulfill customer orders efficiently.
- Managed inventory levels for electrical supplies and tools, ensuring availability and minimizing stockouts.
- Trained new associates on product knowledge and customer service techniques.
- Maintained product displays to ensure a clean and organized environment.
- Ensured compliance with safety regulations when handling hazardous electrical items.
- Demonstrated safe handling of tools and equipment within the department.
- Operated pallet jacks and forklifts to transport heavy loads safely.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
Cable Installation Technician
Cox Communications
Las Vegas, Nevada
01.1999 - 01.2001
- Installed cable lines for residential and commercial customers efficiently.
- Diagnosed and repaired service issues using testing equipment and tools.
- Coordinated with team members to ensure timely completion of installations, enhancing customer satisfaction.
- Informed customers about service features and troubleshooting techniques, improving their understanding and experience.
- Ensured compliance with safety regulations during all installation processes consistently.
- Documented service requests and installation details in company systems diligently.
- Provided technical support to customers over the phone and during visits promptly.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Repaired damaged cables caused by weather conditions or improper handling.
- Maintained accurate service records and reports, supporting effective communication of work order status and customer feedback.
- Developed solutions for difficult wiring configurations at customer sites.
Gardening sales associate
Home Depot
Herndon, Virginia
08.1996 - 01.1998
- Guided customers in selecting products for home improvement projects, enhancing their shopping experience.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on product features and proper usage, facilitating informed purchasing decisions.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Engaged in promotional events, showcasing new products to attract customers and increase store traffic.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collaborated with team members to ensure efficient checkout processes and customer satisfaction.
- Utilized point-of-sale systems for processing transactions and managing customer accounts.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained accurate inventory levels and organized merchandise displays throughout the store.
- Restocked shelves to maintain sufficient inventory levels.
- Conducted regular stock checks to identify discrepancies and assist in replenishing inventory.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Provided training and support to new associates on store policies and procedures.
Education
Associate of Applied Science - Massage Therapy
Massage Therapy
Las Vegas, NV04-2006
High School Diploma -
Southern Nevada Techical Career Center
Las Vegas, NV06-1996
Skills
- Technical troubleshooting
- Equipment maintenance
- Inventory management
- Quality assurance
- Task management
- Project coordination
- Customer service and support
- Conflict resolution
- Problem solving
- Sales strategies
- Time management
- Team collaboration
- Communication skills
- Continuous improvement
- Product knowledge
- Upselling techniques
- Product sales
- Product demonstrations
Timeline
Junk Removal
LoadUp
06.2024 - Current
Land Scape curbing Sales and Installation
NC Curb Appeal - Owner, Manager
01.2022 - 06.2024
Home school parent
NCVA
08.2016 - Current
Stay at Home Parent
Family Business
01.2011 - 08.2016
Residential Realtor
Prudential Financial
01.2006 - 01.2009
Electrical Sales Manager
Home Depot
01.2002 - 01.2004
Cable Installation Technician
Cox Communications
01.1999 - 01.2001
Gardening sales associate
Home Depot
08.1996 - 01.1998
Associate of Applied Science - Massage Therapy
Massage Therapy
High School Diploma -
Southern Nevada Techical Career Center