TODD MASON
Summary
Experienced project management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Prepared to drive impactful outcomes and lead projects to success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Jackson Dawson Communications
01.2017 - Current
- Directed the operational execution of the Ford GT and Mustang GTD Concierge Programs for Ford Performance
- Utilized project management techniques to lead service matter experts in the areas of IT, Creative, Customer Support, and Operations to meet project deliverables and create a white glove experience for high-profile clientele from application to vehicle ownership
- Developed and documented processes for internal teams to effectively manage the customer journey
- Chaired strategy meetings with Ford's global stakeholders and third-party suppliers to ensure alignment on scope, schedule, and budget
- Utilized systems integral to supply chain management, vehicle production status, global delivery logistics, and budget management
- Amended project documentation to support evolving requirements, including legislative and economic influences
- Maintained the business relationship with Ford Performance senior leadership and served as the point person for escalations and incremental marketing initiatives
Account Manager
Dialog Direct
01.2016 - 01.2017
- Company Overview: (onsite at Ford Motor Company)
- Established program requirements and presented proposals to Ford marketing, sales, and service for the execution of owner loyalty programs and dealer promotions
- Nurtured existing client relationships focused on e-commerce and mail consolidation programs totaling $2MM in annual revenue
- Stimulated the growth of existing business by enhancing internal processes resulting in improved operational execution and timeliness
- Authored monthly account metrics and revenue forecasts for internal executive management
- (onsite at Ford Motor Company)
Project Manager
Viastore Systems
01.2014 - 01.2016
- Created engineering, manufacturing, installation, and commissioning schedules for custom material handling systems within a defined scope and budget
- Assessed resources, vetted, and hired contractors to achieve project objectives
- Utilized SAP to maintain project costs, change orders, and billing schedules
- Developed and presented monthly financial forecasts to internal executive management
- Supervised and coached project team members and contractors to ensure positive results
Operations Manager
Dialog Direct
01.2013 - 01.2014
- Directed the operational execution of the Box Tops for Education Program for General Mills
- Estimated labor costs and implemented processes to create efficiencies and enhance the customer experience
- Forecasted throughput and adjusted staffing to meet client expectations and production milestones
- Maintained program documentation and reports including procedures, operational metrics, and individual employee performance
- Trained and supervised a staff of seventy-five processing agents and customer service representatives
Account Manager
Allied Printing Company
01.2010 - 01.2013
- Cultivated new business and managed projects from proposal issuance through collections
- Expanded the company's warehousing and distribution portfolio by securing a contract with a national pizza chain to supply franchisees with assets essential for a new product launch
- Collaborated with creative agencies in the design of marketing collateral to meet defined schedules and budgets
Project Manager
Budco
01.2005 - 01.2009
- Directed teams of subject matter experts in the areas of IT, Customer Support, Operations, and Creative from project inception to conclusion for assigned healthcare dependent audits
- Identified opportunity, estimated, and presented proposals for project enhancements
- Chaired weekly client status calls and assigned time-boxed tasks for completion
- Responsible for budget management, performance guarantees, resource allocation, and escalation resolution
Education
Bachelor of Arts - Advertising
Michigan State University
East Lansing, MISkills
- Project planning and execution
- Cross-functional team management
- Team coaching
- Process optimization
- Communication strategy and content creation
- Strategic decision making
- Stakeholder relations
- Effective problem resolution and escalation oversight
- Logistics planning
- Risk evaluation
- Cost management evaluation
- Change process facilitation
- Strategic resource allocation
- Meeting facilitation
- Teamwork
- Process improvement
Certification
- PMP - Project Management Professional
Timeline
Senior Project Manager
Jackson Dawson Communications
01.2017 - Current
Account Manager
Dialog Direct
01.2016 - 01.2017
Project Manager
Viastore Systems
01.2014 - 01.2016
Operations Manager
Dialog Direct
01.2013 - 01.2014
Account Manager
Allied Printing Company
01.2010 - 01.2013
Project Manager
Budco
01.2005 - 01.2009
Bachelor of Arts - Advertising
Michigan State University
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