Todd Maufroy
Hernando,FL
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
33
33
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Tractor Supply Company
05.2021 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Walmart
10.2004 - 04.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced operational risks while organizing data to forecast performance trends.
Store Manager
Walmart
05.2003 - 10.2004
Store Manager
Walmart
05.2001 - 05.2003
Store Manager
Walmart
04.1996 - 05.2000
Store Manager
Walmart
03.1993 - 04.1996
Education
Diploma -
Mt Dora High School
06.1984
Skills
- Employment Law
- Control of Expenses
- Manage Budgets
- Financial Forecasting
- Microsoft Outlook
- Team Leadership
- ADP Workforce Now
- SAP
- Microsoft Office
- Merchandising
- Inventory Management
- Goals and Performance
- Accurate Cash Handling
Timeline
Store Manager
Harbor Freight Tools USA
11.2023 - Current
Store Manager
Tractor Supply Company
05.2021 - 10.2023
Store Manager
Walmart
10.2004 - 04.2021
Store Manager
Walmart
05.2003 - 10.2004
Store Manager
Walmart
05.2001 - 05.2003
Store Manager
Walmart
04.1996 - 05.2000
Store Manager
Walmart
03.1993 - 04.1996
Diploma -
Mt Dora High School
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