Todd McAllister

• Responsible for overseeing all activities directly related to overall operations.

• Directs and coordinates all production and distribution activities for the organization.

• Reviews financial statements, warehouse production and expenses reports, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Has direct responsibility over warehouse safety, housekeeping and preventative maintenance programs.

• Establishes and implements organizational policies, goals, objectives, and procedures, conferring with other members of management and staff members.

• Manages staff, preparing work schedules and assigning specific duties.

• Leads, coaches, and mentors operations staff while managing resource allocation and staffing.

• Develops production goals, objectives, and systems, and recommends necessary changes.

• Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of operations and re-evaluates them for cost effectiveness.

• Develops and promotes feedback mechanisms for employees to influence the continuous improvement.

• Responsible for adhering to/ensuring compliance with applicable safety and quality standards.

• All other duties and responsibilities assigned by management.

• Developed and maintained relationships with external vendors and suppliers.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Assisted in recruiting, hiring and training of team members.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.

• Responsible for overseeing all activities directly related to overall operations.

• Directs and coordinates all production and distribution activities for the organization.

• Reviews financial statements, warehouse production and expenses reports, activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Has direct responsibility over warehouse safety, housekeeping and preventative maintenance programs.

• Establishes and implements organizational policies, goals, objectives, and procedures, conferring with other members of management and staff members.

• Manages staff, preparing work schedules and assigning specific duties.

• Leads, coaches, and mentors operations staff while managing resource allocation and staffing.

• Develops production goals, objectives, and systems, and recommends necessary changes.

• Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of operations and re-evaluates them for cost effectiveness.

• Develops and promotes feedback mechanisms for employees to influence the continuous improvement.

• Responsible for adhering to/ensuring compliance with applicable safety and quality standards.

• All other duties and responsibilities assigned by management.

• Configured hardware, devices, and software to set up work stations for employees.
• Monitored systems in operation and input commands to troubleshoot areas.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Patched software and installed new versions to eliminate security problems and protect data.
• Walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Used ticketing systems to manage and process support actions and requests.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Installed, configured and maintained computer systems and network connections.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Helped streamline repair processes and update procedures for support action consistency.
• Installed and configured operating systems and applications.
• Developed and implemented preventive maintenance procedures.
• Configured and tested new software and hardware.
• Diagnosed and troubleshot hardware, software and network issues.

• Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
• Operated forklift to move pallets and heavy items on and off vehicles.
• Built safe and balanced loads for deliveries with no shifting or damages.
• Counted inventory by sections or for complete audits.
• Loaded bulk and route delivery trucks with warehouse goods.
• Pulled order materials according to pick tickets and delivery schedules.
• Packed and palletized items for shipment on outbound trailers.
• Verified orders from shipping and receiving documentation to complete accurate transfers.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Assessed equipment for damage, wear, battery life, and fluid levels.
• Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
• Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
• Prevented waste when transferring materials between transport containers and processing equipment.
• Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
• Weighed materials or products to record weight or other production data on tags or labels.
• Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
• Drove equipment from one site to another to deliver tools and complete jobs.
• Operated or tended automatic stacking, loading and packaging machines.
• Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.