Todd McEvoy

Scope & Responsibilities

Led organizations Operations, Training, Supply Chain, and Culinary teams to deliver results in people, guest experience, and profits across 48 units in 3 states.

Oversaw 2,000+ team members and 95 million in sales with direct reporting to the CEO

Impact

• Reduced costs over 2% through 150+ optimizations across supply chain, culinary, and operations, leveraging efficiencies, product enhancements, and labor improvements.
• Delivered 2.5 million in savings and cost avoidance by negotiating vendor contracts in food,maintenance and operational suppliers
• Drove accountability with new scheduling,ordering and organizational tools, resulting in 20+ consecutive months of Labor and COGS meeting or exceeding budget.
• Boosted Guest Sentiment 100 BPS through launch of new sentiment tracking, 25+ online and in-person training classes focused on company culture and skills
• Reduced manager turnover 175% by developing a manager retention program addressing financial, time, and purpose needs..

Scope & Responsibilities
Led regional operations for 26 units, driving optimization strategies and financial performance. Achieved results through clear goal-setting, real-time feedback, and strong accountability.

Impact

• Drove 90% of units to meet or exceed budget in prime costs by setting clear expectations, executing focused action plans, and leveraging competitive peer group reporting.
• Reduced hourly turnover by 50bps through active team member engagement, revising training, meetings, and incentives based on direct feedback.
• Increased regional profits by 10% by educating teams on P&L management and cultivating an ownership mindset through unit profit-sharing incentives.
• Transformed 8 underperforming units into leaders in retention and budget performance by enforcing labor accountability, implementing loss prevention strategies, and creating mentor groups.

Scope & Responsibilities
Created Department and led Brand Standards, training, communications, culture, and initiative implementation across three states, impacting over 2,000 employees

Impact

• Launched a new digital training platform with 15 initial modules, implemented across the company to enhance learning and development.
• Developed short- and long-term communication channels that empowered employees to share ideas, driving a 500% increase in actionable feedback.%
• Created recognition and awards programs, cultivating a positive work culture that boosted employee engagement, retention, and team morale.
• Streamlined office operations, successfully launching 25+ initiatives, 4 menu refreshes, and 6 limited-time offers, enhancing overall efficiency.
• Proactively identified risks and implemented strategic solutions to ensure operational continuity and minimize business disruptions.

Scope & Responsibilities
Develop new department, audit units, interpret data,design tools and implement all Brand Standards across the system of 50 units.
Impact

• Established and led a company-wide Quality Management System (QMS), conducting over 100 audits to enhance internal performance and accountability.
• Authored comprehensive guidelines for QA personnel, standardizing review processes and reporting requirements across the organization.
• Improved customer satisfaction by promptly addressing reported issues, resulting in a 10% increase in food quality scores within one year.
• Developed and executed rigorous quality audits, driving continuous process improvements and risk mitigation, increasing food safety audit scores by 13%.

Scope & Responsibilities
Led operations for 8 units generating $16M+ in revenue, overseeing 20+ store managers and 350+ team members. Drove performance through clear goal-setting, real-time feedback, and accountability, ensuring operational and financial success.

Key Achievements

• Fostered a culture of growth through ongoing coaching, resulting in the best GM retention across the system for four consecutive years.
• Led daily operations planning with a focus on consistency and adherence to company standards, producing four GMs of the Year from the area.
• Mediated employee conflicts with a solutions-focused approach, achieving mutually beneficial outcomes and strengthening team dynamics.
• Reduced employee turnover by cultivating a positive work environment and providing clear paths for professional growth, ranking 2nd in the system for three consecutive years.

Scope & Responsibilities
Directed day-to-day operations for 4 units generating $8M+ in revenue, overseeing 8+ store managers and 240+ team members. Led the implementation of corporate initiatives, ensuring P&L adherence, operational excellence, and consistent performance across all locations.

Impact

• Led weekly sales monitoring, trend analysis, and community marketing efforts, driving YOY growth for 6 consecutive years.
• Oversaw sales, labor, guest sentiment, and maintenance for franchised locations, achieving 8 consecutive years of highest system profit.
• Attended owner and franchise meetings, ensuring seamless communication, implementation, and auditing across all units.