Delivery Coordinator
American Furniture Warehouse Co
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Improved delivery efficiency by optimizing routing and scheduling processes.
- Obtained product specifications along with delivery address, date and contact information.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Increased on-time delivery rates through implementation of GPS tracking technology for improved route planning.
- Followed company policies and procedures during shift.
- Reported customer questions, issues and complaints to management.
- Reported issues found with delivery truck to next shift driver and shift lead.
