Todd Meyers
Caldwell,ID
Summary
Highly effective at problem solving and decision making. 7 years of progressive IT experience. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable system administration professional current with latest trends and technical updates available. Excellent track record of response to system problems and data management challenges. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking with strong organizational skills eager to secure entry-level Project Manager position.
Overview
13
13
years of professional experience
Work History
System Administrator II
Luke’s Health System
01.2017 - 04.2023
- Project Management and device deployment
- Managed projects from inception to delivery
- Key influencer in the creation of St. Luke’s mobile device environment
- Assisted as a lead architect and designer for over 4,500 iPhones to multiple campuses and several clinic locations for Voalte communications (B2B) app and specialized medical department applications
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
IHT Helpdesk Specialist
St. Luke’s Health System
05.2016 - 01.2017
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Enhanced customer satisfaction by promptly resolving technical issues and providing clear solutions.
- Assisted in the development of a comprehensive knowledge base, reducing resolution times for common issues.
- Collaborated with IT team members to identify recurring problems and develop long-term fixes.
Senior iOS Advisor/Trainer
Teleperformance
01.2015 - 01.2016
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Software Project Manager
SpotOn Surgical
01.2010 - 01.2015
- Enhanced project efficiency by streamlining communication channels and implementing agile methodologies.
- Reduced software development time by identifying bottlenecks and optimizing resources allocation.
- Improved client satisfaction with timely delivery of high-quality software products through effective project management.
- Coordinated cross-functional teams to ensure smooth collaboration, resulting in increased productivity and innovation.
Education
Python Developer Career Certification Program -
Idaho State University
06.2024
Bachelors of Science - Information Systems Security
ITT Technical Institute
05.2005
Skills
- Technical Solution Development
- Offboarding and Onboarding
- Device Configuration
- Change Management
- Equipment Management
- Project Management
- IT Documentation
- Incident Management
- User Support
- Technical Analysis
Timeline
System Administrator II
Luke’s Health System
01.2017 - 04.2023
IHT Helpdesk Specialist
St. Luke’s Health System
05.2016 - 01.2017
Senior iOS Advisor/Trainer
Teleperformance
01.2015 - 01.2016
Software Project Manager
SpotOn Surgical
01.2010 - 01.2015
Python Developer Career Certification Program -
Idaho State University
Bachelors of Science - Information Systems Security
ITT Technical Institute
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