Todd Minor
Lakewood,OH
Summary
I'm an IT professional with six years of hands-on experience helping people solve technical problems. I'm very people-focused and take pride in being able to connect with users, understand their concerns, and provide support in a way that feels approachable and respectful. Whether it's troubleshooting an issue or walking someone through a fix, I always aim to make the experience smooth and stress-free.
Overview
7
7
years of professional experience
Work History
Service Desk Analyst
Avient Corporation
01.2022 - Current
- I was the first point of contact via Teams, Email, or Phone.
- Provided Tier 1 technical support to troubleshoot physical hardware issues, software, and network issues across laptops, desktops, mobile devices, and peripherals.
- Supported Microsoft 365 apps and services to enhance user productivity.
- Performed system re-imaging, Windows profile rebuilds, and coordinated with the Tier 2 Break/Fix teams for hardware repairs.
- Used Windows Active Directory, Azure, and Intune for account and device management.
- Managed incidents and escalate tickets in ServiceNow when it was out of the Tier 1 scope
- Maintained accurate documentation to contribute to the knowledge base.
IT Support Specialist
Firelands Computer Services
01.2019 - 01.2022
- Delivered remote and onsite IT support, resolving hardware, software, and network issues.
- Managed ticketing systems to track and resolve customer inquiries efficiently.
- Assembled and repaired computer systems, ensuring optimal performance.
- Created and maintained detailed documentation for internal knowledge base.
- Collaborated with ISPs and POS vendors to troubleshoot and resolve service disruptions.
- Provided responsive phone support, ensuring high customer satisfaction.
Education
Associates of Applied Business - Computer Science
Bowling Green State University - Firelands
Huron, OH01.2019
Skills
- Service-Now
- Microsoft O365
- Microsoft Intune
- Azure AD & Windows AD
- Ubiquti
- Knowledge Base Managment
Websites
Timeline
Service Desk Analyst
Avient Corporation
01.2022 - Current
IT Support Specialist
Firelands Computer Services
01.2019 - 01.2022
Associates of Applied Business - Computer Science
Bowling Green State University - Firelands