Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
American Transmed
04.2002 - Current
Started out as an EMT working on the ambulance doing transports
In 2010 I worked my way to the Operation Manager Position. I obtained my Paramedic in 2013
In this position I am responsible for employee schedules, liability insurance renewal, state/local license renewal, inventory control, assist with billing, ordering supplies and daily operations for the company.
Gained extensive knowledge in data entry, analysis and reporting.
Skilled at working independently and collaboratively in a team environment.
I assist with HR and payroll.
Handled problematic customers and clients and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Analyzed and reported on key performance metrics to senior management.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Reduced operational risks while organizing data to forecast performance trends.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Volunteer Firefighter
Chesnee Community Fire Dept
11.1997 - 11.2012
Served as a firefighter and medical first responder
My duties consisted of driving fire trucks, fire suppression, medical aid, extrication and recuse
I worked my way up to Captain before leaving
During this time I obtained my IFFSAC FF 1 & 2, EVDT, Vehicle Extrication Cert, Rope Rescue, Trench Rescue
EMT and numerous other fire certifications.
Driver
Carolina Medical Transport
02.2001 - 04.2002
Worked on the ambulance as a driver while going to school to get my EMT
Kept ambulance clean and assisted EMT's with checking off and stocking ambulance Work until company was bought out by a competitor
I went to work for the other company.
Delivery Route Driver
Five Star Food Service, Inc.
11.1997 - 02.2001
Started out working in commissary
While working in commissary I was over inventory control, made deliveries, catering and assisted with making food for sell in vending machines
I eventually took a route drivers position
My responsibilities were fill vending machines, kept truck clean, inventory control and stocking my truck
Left this job to take a job in medical field.
Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Operated delivery vehicles safely and efficiently.
Assisted with sorting and organizing stockroom items.
Inspected and loaded delivery trucks and picked up customer returns.
Assisted warehouse staff in inventory management, leading to better product availability for customers on assigned routes.
Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.