Todd Mullens

• Led branch operations, ensuring compliance with company policies and industry regulations.
• Implemented process improvements that enhanced operational efficiency and customer satisfaction.
• Trained and mentored staff on best practices in HVAC service and customer relations.
• Developed strategic plans to increase market share and drive revenue growth within the branch.
• Established strong relationships with clients, resulting in increased customer loyalty and referrals.
• Oversaw inventory management, ensuring optimal stock levels while minimizing waste and costs.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Consulted customers to boost product sales and services.
• Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.

• Processed customer orders efficiently, ensuring accurate product selection and timely delivery.
• Provided expert product knowledge to assist customers in making informed purchasing decisions.
• Maintained inventory records, utilizing inventory management systems for accuracy and efficiency.
• Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
• Maintained a clean and organized workspace, ensuring a professional appearance for customers.
• Assisted customers in product selection, demonstrating expert knowledge of inventory and features.

Assisted Technicians with purchase orders and sourcing parts.

Handled warranty credits for company to insure timely credits from vendors and manufacturers.

Implemented warranty spread sheet to show progress to lead management.