Todd Mullinax
Ninety Six,SC
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Greenwood Fabricating and Plating
Greenwood , SC
2023.09 - Current
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Identified areas of improvement in the customer service process and developed strategies to address them.
Quality Control Technician
Eaton Corporation
Hodges , SC
2015.06 - 2023.08
- Investigated customer complaints related to product quality issues.
- Provided technical support to other departments as needed.
- Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
- Identified areas of improvement in existing processes to increase efficiency.
- Developed corrective action plans when needed to resolve quality issues.
- Resolved customer complaints regarding product quality in a timely manner.
- Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.
OPEX Tech
Eaton Corporation
Greenwood , SC
2005.05 - 2015.05
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Developed a system of continuous improvement through data collection and feedback from staff members.
- Collaborated with cross-functional teams to identify opportunities for process optimization, cost savings, and customer satisfaction.
- Created standard operating procedures for all business processes in alignment with organizational strategy.
- Identified root causes of operational issues and proposed solutions to improve productivity.
- Monitored process performance metrics and identified areas of improvement to enhance operational efficiency.
- Developed and implemented an operations excellence program to ensure the organization's goals were met.
Supply Chain Specialist
Eaton Corporation
Greenwood , SC
2004.07 - 2005.04
- Forecasted future demand based on historical sales data while also taking into account seasonal fluctuations.
- Resolved conflicts between vendors or customers quickly and efficiently.
- Prepared purchase orders according to specifications provided by internal departments.
- Created reports to track performance metrics such as lead times, order fulfillment rates, and supplier quality ratings.
- Coordinated with suppliers, customers, and internal stakeholders to ensure on-time delivery of goods.
- Evaluated vendor performance regularly using various criteria such as quality control measures or turnaround time.
- Oversaw, assessed and responded to shortage processes.
Machine Operator
Eaton Corporation
Greenwood , SC
2001.06 - 2004.06
- Adjust machine settings to complete tasks accurately.
- Carry out regular safety checks on machinery prior to operation.
- Adjusted machine settings according to production requirements.
- Observe machine operations to detect any problems or defects in the finished product.
- Monitor the feed and speed of machines during the machining process.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Load raw materials into machines according to specified measurements.
- Comply with company policies regarding quality control procedures.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Keep detailed reports of maintenance activities performed on machinery.
- Unload finished products from machines onto conveyors or other transport systems.
- Performed regular maintenance on machines to ensure optimal performance.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
Education
High School Diploma -
New Life Christen
North Augusta, SC1988-06
Skills
- Issue Resolution
- Decision-Making
- Time Management
- Performance Evaluation
- Handling Escalations
- Work Prioritization
- Problem-Solving
- Workflow Management
- Continuous Improvement
- Leading Team Meetings
- Complaint resolution
- Delegating Work
- Positive and Constructive Feedback
- Team Development
- Customer Relationship Management (CRM)
- Quality Assurance
- Customer Relations
- New Hire Training
- MS Office
- Workflow Coordination
- Cross-Functional Collaboration
- Research and due diligence
- Proficient in AS400 and VISTA
Certification
- Six Sigma Greenbelt
Timeline
Customer Service Supervisor
Greenwood Fabricating and Plating
2023.09 - Current
Quality Control Technician
Eaton Corporation
2015.06 - 2023.08
OPEX Tech
Eaton Corporation
2005.05 - 2015.05
Supply Chain Specialist
Eaton Corporation
2004.07 - 2005.04
Machine Operator
Eaton Corporation
2001.06 - 2004.06
High School Diploma -
New Life Christen
- Six Sigma Greenbelt
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