TODD NICHOLAS
Middletown,KY
Summary
IT Specialist with solid experience in system analysis, hardware/software troubleshooting, and network configurations. Demonstrated ability to handle complex technical issues and implement effective solutions. Adept at collaborating with cross-functional teams, supervising technical projects, and delivering superior support to end users. Comptia A+ certified.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Architecture and Services Contractor
Louisville, KY
02.2024 - Current
- Install data center cabinets, overhead pathways for fiber optic cable, PDUs into underfloor power connectors, and smart lock systems
- Run copper and fiber optic cable through overhead cage and underfloor paths; terminate cables and test with Fluke
- Organize and maintain cable management standards to optimize infrastructure performance
- Execute special projects such as installing smart tiles for real-time cabinet temperature monitoring, implementing smart lock systems, and troubleshooting connectivity issues
- Remove outdated or damaged cabling to maintain an organized data center environment
EUT Tech Analyst
Bright Springs Healthcare
Louisville, KY
10.2023 - 12.2023
- Investigated and resolved Tier 1 & Tier 2 technical issues through comprehensive root cause analysis and research
- Performed detailed system analysis, documentation, testing, and implementation to support platform transitions
- Re-imaged laptops with proprietary software and provided user support
Managed Services Technician
Internetek
Louisville, KY
11.2021 - 09.2023
- Responded to client calls and support tickets to troubleshoot and resolve hardware/software problems
- Configured accounts and hardware for new hires, including laptops, phones, Active Directory, and Office 365
- Troubleshot remote network connections, VoIP desk phones, and mobile devices; followed up with clients to ensure satisfaction
Tech and Repair Operator
UPS SCS
Louisville, KY
08.2021 - 11.2021
- Inspected Nokia control boards for visual and functional damage
- Updated firmware and tested functionality of base station modules
Lead Stride K12
UPS SCS
Louisville, KY
09.2019 - 10.2020
- Supervised a team of 30 workers handling school laptops, maintaining production and quality standards
- Performed hardware repairs on HP laptops and managed inventory through PKMS and WMS
Senior Warehouse
UPS Supply Chain Solutions
Louisville, KY
02.2014 - 09.2019
- Oversaw shift operations to ensure quality control, correct damaged inventory, and resolve back orders
- Assisted in training and supervising warehouse teams
Warehouse Associate
UPS Supply Chain Solutions
Louisville, KY
11.2010 - 11.2014
- Picked and packed products with attention to efficiency and quality
Bindery Worker
Ivy Hill Packaging
Louisville, KY
01.2007 - 01.2008
- Operated bindery machines to produce high-volume CD/DVD inserts
- Conducted quality assurance checks on printed materials
Cashier
Speedway
Louisville, KY
03.2005 - 10.2007
- Handled daily cash transactions and fuel pump operations
- Maintained store cleanliness and assisted in product restocking
Education
High School Diploma -
Eastern High School
Louisville, KY01.1999
Skills
- Data Center Installations & Cabling
- Office 365 & Active Directory
- Troubleshooting & Root Cause Analysis
- Hardware Expertise
- Operating Systems
- Networking
- Team Leadership & Collaboration
- Inventory Management
Websites
Certification
CompTIA A
References
Available upon request
Timeline
Architecture and Services Contractor
02.2024 - Current
EUT Tech Analyst
Bright Springs Healthcare
10.2023 - 12.2023
Managed Services Technician
Internetek
11.2021 - 09.2023
Tech and Repair Operator
UPS SCS
08.2021 - 11.2021
Lead Stride K12
UPS SCS
09.2019 - 10.2020
Senior Warehouse
UPS Supply Chain Solutions
02.2014 - 09.2019
Warehouse Associate
UPS Supply Chain Solutions
11.2010 - 11.2014
Bindery Worker
Ivy Hill Packaging
01.2007 - 01.2008
Cashier
Speedway
03.2005 - 10.2007
High School Diploma -
Eastern High School
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