Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
BusinessDevelopmentManager

Todd Palmer

Ambler,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. I love the challenge of satisfying a customer. Studying the product is something I do to give the best of my knowledge for the customers' experience.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Service Technician

Palmers Refrigeration
Levittown, PA
03.2010 - Current
  • Provided technical support to customers over the phone and in person.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Communicated with clients for outstanding customer service, and to increase repeat business.
  • Performed on-site repair of equipment at customer locations.
  • Assisted with installation projects at both residential and commercial sites.

Production Team Leader

Apex Display Group
Lansdale, PA
08.2018 - 02.2021
  • Provided leadership, guidance, and direction to team members on daily tasks.
  • Ensured quality standards were maintained throughout the production process.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Collaborated with other departments to ensure timely completion of projects.

Overnight Stocker

Giant Food Stores
Spring House, PA
08.2018 - 11.2020
  • Organized shelves, racks, and bins to ensure product availability.
  • Restocked shelves according to plan-o-grams set up by the management team.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Built displays for special promotions, sales events and seasonal items as directed by supervisor.
  • Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.

Overnight Team Lead

BJ's Wholesale
Conshohocken, PA
06.2014 - 06.2016
  • Maintained inventory control systems for all products received or shipped out during shift.
  • Trained new employees on safety protocols, job duties, and customer service standards.
  • Developed strategies to improve overall efficiency and effectiveness of operations.
  • Coordinated with other teams to ensure smooth execution of tasks.
  • Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.

Assistant Deli Manager

Genaurdis
King Of Prussia, PA
10.2003 - 04.2012
  • Supervised deli staff, ensuring proper customer service and food safety practices were followed.
  • Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
  • Conducted daily inventory of products to ensure sufficient stock levels, and communicated any shortages to the Deli Manager.
  • Created effective marketing promotions to improve business.
  • Oversaw food preparation, production and presentation according to quality standards.

Education

H/Vac

Kaplan Career Institute
Broomall, PA
06-2008

Building And Property Maintenance

Orleans Technical Institute
Philadelphia, PA
04-2002

High School Diploma -

Robert E Lamberton
Philadelphia, PA
06-2001

Some College (No Degree) - Marketing Management And Research

Lansdale School of Business
North Wales, PA

Skills

  • Project Oversight
  • Customer service
  • Technical Support
  • Basic electrical knowledge
  • Service reports
  • Scheduling and coordination
  • In-store support
  • Scheduling
  • Worksite organization
  • Decision-making
  • Delivery Scheduling
  • Order fulfillment
  • Critical thinking
  • Conflict resolution
  • Receiving support
  • Shipping procedures
  • Appointment scheduling

Affiliations

I have grown a passion for gardening and bird watching. I'm not a cyclist but I love my trail bike riding I'm just an outdoorsman. love nature.

Certification

Epa Licence. Dot Mainstream Engernering.

Languages

Spanish
Limited

Timeline

Production Team Leader

Apex Display Group
08.2018 - 02.2021

Overnight Stocker

Giant Food Stores
08.2018 - 11.2020

Overnight Team Lead

BJ's Wholesale
06.2014 - 06.2016

Service Technician

Palmers Refrigeration
03.2010 - Current

Assistant Deli Manager

Genaurdis
10.2003 - 04.2012

H/Vac

Kaplan Career Institute

Building And Property Maintenance

Orleans Technical Institute

High School Diploma -

Robert E Lamberton

Some College (No Degree) - Marketing Management And Research

Lansdale School of Business

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Todd Palmer