Todd Patt
Atlanta,GA
Summary
A talented and entrepreneurial professional with the expertise to manage a logistics company, building the business from inception to a profitable venture. Developed new business for small to medium-sized companies. Currently seeking an inside sales representative position to utilize exceptional sales skills to build rapport with clients as a problem solver. Skilled and experienced in connecting with customers to understand the business, challenges, and pressures to develop customized solutions. This approach builds strong relationships by resolving key business issues that drive loyalty and client retention. Discuss complex issues and potential resolutions for customers that improve pricing, delivery, logistics, and margins. Dedicated and highly motivated with a strong work ethic, always striving for excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
ACCOUNT EXECUTIVE
L C PACKAGING
04.2023 - Current
- Employed by an international industrial manufacturing company, specializing in packaging FIBC (Flexible Intermediate Bulk Containers),
- Hired as the first U.S
- Employee in Atlanta for an inside sales position to identify new business opportunities
- Research new companies and profiles to identify specific industries to engage with on outbound calls and digital tools, building a spreadsheet of new clients
- Provide exceptional support for the top two U.S.-based clients, Exxon and
- Nutreco generating $500K annually by providing VIP customer service and coordinating with cross-functional teams to ensure we consistently exceed clients’ expectations
- Train and utilize SAP for material management to post sales orders and purchase orders and develop end-of-month domestic financial reporting
- We researched competitive companies through a SWOT analysis to develop sales strategies differentiating L.C. Packaging’s business from its competitors
- Requested to evaluate the acquisition of a competitive company to increase sales in North America to gain additional market share.
ACCOUNT EXECUTIVE
NEW HORIZONS
04.2022 - 04.2023
- Employed by world’s largest independent training company for inside sales to provide corporate training to improve performance and customer service; introduced
- IT technologies, project management, and emotional intelligence training
- Select Accomplishments:
- Completed training curriculum and initiated phone calls with custom emails; consulted with key decision makers to uncover training challenges; discussed training courses and testimonials of major successes that helped companies accomplish annual goals
- Cold-called the largest NE power company and connected with the HR
- Director discovered specific training needs to close a sale of $100k
- I called key decision-makers to discuss training and budgetary requirements for 2022-2023 selling solutions to close sales with diverse companies to ensure all training requirements were met.
OWNER/GENERAL MANAGER
UNIVERSAL TRUCK LOAD
01.2006 - 03.2022
- Launched, owned, and operated a B2B freight brokering and transportation services company throughout the
- U.S
- And Canada
- Provided leadership and managed every facet of sales, service, operations, and finances
- Hired, trained, and coached up to six employees
- Focused on sales management and training to achieve maximum
- Performance
- Divested the company in January 2022
- Select Accomplishments:
- Grew business from inception to a profitable venture by brokering transport via trucking and/or railway
- Throughout the U.S
- And Canada by cultivating and managing consultative interactions with customers
- Prospected by phone to help companies identify shipping needs and built strong relationships with customers through problem-solving skills to cross-sell and up-sell opportunities by understanding customers’ unique challenges
- Researched and located authorized shippers for clients and successfully coordinated shipping needs efficiently and cost-effectively by creating and delivering margin improvement plans for customers
- Solicited truckloads, coordinated pickups, and delivery schedules, tracked shipments, and resolved
- Discrepancies ensuring positive customer interactions
- Maintained and improved quality results by developing processes and methodologies to follow
- Generated ideas and pro-actively worked with sales management and inside sales representatives to coach junior team members; planned team-building activities to improve camaraderie
- Focused on providing impeccable service to manufacturing plants to ensure positive customer experiences that helped meet both individual and team metrics and goals
- Negotiated freight rates for high-traffic market areas nationwide with plant management and identified potential carriers to secure clients’ freight transportation
- Researched, identified, and coordinated backhaul loads for dedicated fleets to provide timely services for customers increasing revenues
- Coordinated emergency pickups/deliveries of freight for customers’ needs and led
SYSTEMS OPERATIONS ANALYST
FEDERAL RESERVE
01.1997 - 12.2006
- Employed by the Federal Reserve to provide technical support and resolve complex computer problems
- Select Accomplishments:
- Consistently excelled in providing exceptional customer service, technical support, and problem-solving both for internal and external clients’ complex technical issues
- Utilized IT expertise to research, isolate, and resolve associated technical problems
- Applied organizational skills to coordinate referrals to appropriate technical or service entities
- Consult and interact with customers to data gather to determine and identify technical issues
- Oversaw effective completion of several diverse projects while supervising other personnel
- Initiated Q/A manual software testing and documentation DBA for Relational Database “Dominion”
- Administered Desktop Management System (SMS) associated with remote workstation installations
- Supported remote NRAS LAN software for remote users to ensure connectivity for users
- Achieve department and organization goals by accepting ownership for completing new and different requests and exploring opportunities to add value
- Collaborated with business units to maintain relationships and coordinated joint projects to ensure that
- All lines and budgetary issues were met.
Education
Business
Attended Georgia State
University
Atlanta, GASkills
- Skills That Create
- Business Value
- Customer Service
- Management
- Flexible & Resilient
- Problem-Solver
- Excellent Phone Presence
- Verbal & Written
- Communication Skills
- Critical Thinking Skills
- Documentation Skills
- Strong Listening &
- Presentation Skills
- Strong Negotiation Skills
- Team Player
- Ability to Prioritize &
- Manage Time Effectively
- Skilled at Overcoming
Certification
Citrix Certified Sales Professional (CCSP)
VMWare Foundation 2019
AWS Partner: Cloud Economics Accreditation
AWS Cloud Practitioner
AWS Cloud Front
AWS Auto Scaling
Amazon Virtual Private Cloud Citrix
Timeline
ACCOUNT EXECUTIVE
L C PACKAGING
04.2023 - Current
ACCOUNT EXECUTIVE
NEW HORIZONS
04.2022 - 04.2023
OWNER/GENERAL MANAGER
UNIVERSAL TRUCK LOAD
01.2006 - 03.2022
SYSTEMS OPERATIONS ANALYST
FEDERAL RESERVE
01.1997 - 12.2006
Business
Attended Georgia State
University
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