Summary
Overview
Work History
Education
Skills
Timeline
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Todd Pellegrino

Buffalo

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings.

Ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

2024
2024
years of professional experience

Work History

Cook/Prep

Santoras
03.2021 - 12.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Server /Bartender Shift Manager

Casino Niagara
01.2017 - 04.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Salvatore's Italian
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

General Manager

PTS Pub
04.2013 - 04.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Education

High School Diploma -

West Seneca West
West Seneca, NY
06-1997

Skills

  • Cash handling

  • Exceptional customer service

  • Strong work ethic

  • Food safety practices

  • Suggestive selling

  • Beverage preparation

  • Tableside etiquette

  • Food sales and promotion

Timeline

Cook/Prep

Santoras
03.2021 - 12.2023

Server /Bartender Shift Manager

Casino Niagara
01.2017 - 04.2021

General Manager

PTS Pub
04.2013 - 04.2017

Server

Salvatore's Italian

High School Diploma -

West Seneca West

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