Summary
Overview
Work History
Education
Timeline
Generic

Todd Phillips

Wake Forest,NC

Summary

Accomplished store manager with consistent performance history of developing sales growth through team development and engagement, exceeding customer experience expectations, and capitalizing on store trends to maximize store layout and merchandising sets. I have been fortunate to have big-box, small format grocery opportunities, along with starting and operating own business through 20 years work experience. I have a great appreciation for the history of retail and an eagerness to the opportunities ahead as the challenges are ever changing. Looking for a company to partner with that embraces these challenges.

Overview

24
24
years of professional experience

Work History

Store Manager

Lidl US
Raleigh, NC
08.2018 - Current
  • Deliver daily customer service excellence through ensuring availability, freshness, cleanliness, and friendliness.
  • Regional Customer Service Award winner
  • Top 3 KPI performing store FYE 2021-2023
  • Selected for Pilot Store initiative to create, pilot, and test company processes, procedures, and layouts to improve sales and profitability.
  • Monitor inventory levels, following daily inventory control measures, ensuring availability and protecting company loss.
  • Developed strategies to maximize sales and profitability, through area relevant planograms, store merchandising, and community outreach
  • Oversee recruiting, training, and development of store team. Create weekly work schedules for store personnel ensuring proper staffing for success.

Assistant Store Manager

Lidl US
Raleigh, NC
04.2018 - 08.2018
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Store Supervisor

Lidl US
Wake Forest, NC
02.2017 - 04.2018
  • Oversaw stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Guided and supported staff members to consistently achieve team and personal goals.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Co-Owner

WP Cleaning Solutions
Raleigh, NC
06.2015 - 03.2017
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Collaborated with others to discuss new growth opportunities.
  • Developed Company SOP's.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.

Operations Manager

Pettyjohn's Cleaning and
Wake Forest, NC
09.2012 - 06.2015
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Boosted company efficiency through technology upgrades and process improvements, leading to 12% sales growth and 3% cut in cost.
  • Developed and led quality management systems, standards and compliance, including SOPs, lean improvement programs and enforcement of company and regulatory requirements.

Food Co-Manager

Walmart
Lebanon , MO
08.2007 - 07.2012
  • Ensured team worked daily to meet expense goals.
  • Responsible for yearly profit and loss initiatives meeting company set forecast.
  • Responsible for ensuring all local, state and federal compliance and regulations met food standards.
  • Ensured all associate evaluations and pay raises were completed and accurate as required.
  • Ensured high level of associate engagement through training and development.

Store Manager Small Format

Walmart
McGehee, AR
11.2005 - 08.2007
  • Oversaw and improved daily total store operations and controls to meet company objectives.
  • Ensured daily expenses, budgets and accounting activities met yearly budget.
  • Responsible for yearly profit and loss of store operation.
  • Responsible for ensuring all local, state and federal compliance laws were met.
  • Directed double digit sales percentage increases two consecutive years. 17% year one, followed by 13% year two.
  • Company Award for Facility Safety.
  • Regional Award for most improved associate engagement.

Assistant Operations Manager

Walmart
Benton , AR
07.2000 - 11.2005
  • Improved store staff levels to meet company objectives for customer experience,
  • Consistantly worked with local and state agencies to ensure proper WIC/Food Stamp, DHA and ATF compliance.
  • Executed daily markdowns, proper ordering and in stock level.
  • Reviewed and ensured daily expenses, budgets and accounting goals were met.
  • Ensured timely associate evaluations and pay raises.
  • Contributed to cut associate turnover 56%.
  • Contributed to better in stock and lowered inventory 30%.

Education

Bachelor of Arts - History

Henderson State University
Arkadelphia, AR

Timeline

Store Manager

Lidl US
08.2018 - Current

Assistant Store Manager

Lidl US
04.2018 - 08.2018

Store Supervisor

Lidl US
02.2017 - 04.2018

Co-Owner

WP Cleaning Solutions
06.2015 - 03.2017

Operations Manager

Pettyjohn's Cleaning and
09.2012 - 06.2015

Food Co-Manager

Walmart
08.2007 - 07.2012

Store Manager Small Format

Walmart
11.2005 - 08.2007

Assistant Operations Manager

Walmart
07.2000 - 11.2005

Bachelor of Arts - History

Henderson State University

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