Todd Pickens
Livonia,MI
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at Valvoline Instant Oil Change. Proven ability to enhance operational efficiency and streamline processes, while training staff in best practices. Skilled in cooking techniques and kitchen organization, ensuring high-quality service delivery and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Cook Shift Leader
Sidecar Slider Bar
03.2025 - Current
- Led team in preparing and cooking menu items to ensure quality and consistency.
- Assisted in training new staff on kitchen procedures and safety protocols.
- Monitored cooking times and temperatures to maintain food safety standards.
- Collaborated with front-of-house staff to streamline order delivery during peak hours.
- Conducted regular equipment maintenance checks to ensure operational efficiency.
Regional Service Technician
Sunburst Chemicals
04.2015 - 05.2024
- Diagnosed and repaired equipment issues to maintain operational efficiency.
- Conducted routine maintenance checks to ensure reliability of machinery.
- Assisted in troubleshooting technical problems, enhancing service response time.
- Collaborated with team members to streamline repair processes and improve service quality.
- Documented service reports accurately for tracking and compliance purposes.
- Utilized diagnostic tools to identify malfunctioning components effectively.
- Provided training on equipment operation and safety protocols to new technicians.
- Supported inventory management by tracking parts usage and ordering supplies as needed.
- Enhanced team productivity by regularly sharing technical knowledge and best practices with colleagues.
Service Center Manager II
Valvoline Instant Oil Change
01.2001 - 04.2015
- Oversaw daily operations, ensuring optimal workflow and service quality.
- Managed staff scheduling, enhancing efficiency and coverage during peak hours.
- Implemented customer feedback systems to improve service delivery and satisfaction.
- Trained and mentored team members, fostering a culture of continuous improvement.
- Developed and streamlined procedures to reduce turnaround times on service requests.
- Conducted regular audits of service processes, ensuring compliance with industry standards.
- Collaborated with cross-functional teams to align service strategies with organizational goals.
Education
Criminal Justice
Oakland Community College
Bloomfield Hills, MI01-1998
High School Diploma -
Berkley High School
Berkley, MI06-1996
Skills
- Customer service
- Team leadership
- Cooking techniques
- Kitchen organization
Timeline
Cook Shift Leader
Sidecar Slider Bar
03.2025 - Current
Regional Service Technician
Sunburst Chemicals
04.2015 - 05.2024
Service Center Manager II
Valvoline Instant Oil Change
01.2001 - 04.2015
Criminal Justice
Oakland Community College
High School Diploma -
Berkley High School