Todd Quigley
Vancouver,WA
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Management professional ability to build highly motivated teams, as well as leading cross-functional teams in fast-pasted environment. Able to give evidence of ability to maintain profitable operations; capitalize in growth opportunities; execute marketing strategies, and uphold/improve fiscal integrity. Results-driven Inventory Control Specialist with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Inventory Control Specialist
The Vancouver Clinic
10.2022 - Current
- Inventory Control, Organization, Logistics, Customer Service, Ordering, Receiving, Order picking, Stocking
Order Selector/Loader
Bushnell's Warehouse and Receiving
10.2019 - 07.2022
- Time Management, Inventory control, Carrier customer satisfaction, Timely completion of outgoing orders, Hazmat follow-thru, Sanitation best practices
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
Assistant Manager
Wal-Mart
06.2012 - 01.2019
- Investigated and resolved customer inquiries and complaints in an empathetic manner, Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals, Trained staff on operating procedures and company services, Identified individual development needs with appropriate training
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Store Manager
Save-A-Lot Food Stores
08.2008 - 05.2012
- Increased profits through effective sales training and troubleshooting profit and loss areas, Reviewed and completed profit and loss performance reports, Scheduled and monitored all employees schedules based on store sales flow and projections
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Safeway
05.1999 - 05.2008
- Adhered to all confidentiality requirements at all times, Met all customer call guidelines including service levels, and handle time and productivity, Strong leader of customer support staff, Facilitated inter-departmental communication to effectively provide customer support, Resolved associate, tool and service delivery issues revealed by statistical reports
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Operations Management -
Clark Community College
Vancouver, WABusiness Management -
Clark Community College
Vancouver, WAHigh School Diploma -
Wahkiakum High School
Cathlamet, WASkills
- Adherence to high customer service standard
- Customer-focused
- Safety Oriented
- Excellent time management skills
- Exceptional interpersonal communication
- Performance management
- Profit and Loss management
- Retail Management
- Statistics
- Recruiting
- Order Picking
- Team Management
- Budgeting
- Relationship Management
- Pricing
- Management
- Customer Relationship Management
- Strategic Planning
- Merchandising
- Change Management
- Forecasting
- Operations Management
- Store Management Experience
- Warehouse management
- Warehouse supervisor experience
- Cycle counting
- Paperwork preparation
- Inventory Monitoring
Certification
- Food Handler Certification
- Forklift Certification
- Driver's License
Timeline
Inventory Control Specialist
The Vancouver Clinic
10.2022 - Current
Order Selector/Loader
Bushnell's Warehouse and Receiving
10.2019 - 07.2022
Assistant Manager
Wal-Mart
06.2012 - 01.2019
Store Manager
Save-A-Lot Food Stores
08.2008 - 05.2012
Assistant Manager
Safeway
05.1999 - 05.2008
Operations Management -
Clark Community College
Business Management -
Clark Community College
High School Diploma -
Wahkiakum High School
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