Todd Reiter
Richfield,WI
Summary
Dynamic leader with a proven track record at Drexel Building Supply, adept in crisis management and proficient in blueprint reading. Excelled in fostering long-term customer loyalty and expanding client bases through strategic problem-solving and adaptability. Skilled in project management and continuous improvement, consistently achieving and exceeding sales quotas.
Overview
24
24
years of professional experience
Work History
Commercial Millwork Leader
Drexel Building Supply
01.2022 - 11.2024
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Outside Sales Representative
McMahon & Company
05.2011 - 12.2022
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Attended trade shows and conferences regularly to increase brand visibility.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Develop a commercial door and hardware program for the light commercial & multi-family
Salesperson
American Millwork & Hardware
06.2000 - 05.2011
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built diverse and consistent sales portfolio.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
Education
No Degree - Automotive
MATC
Milwaukee06-1987
High School Diploma -
Custer High School
Milwaukee, WI05-1985
Skills
- Recruitment and hiring
- Continuous improvements
- Incidents management
- Contract oversight
- Problem-solving abilities
- Adaptability
- Crisis Management
- Conflict Resolution
- Time management abilities
- Product Development
- Resource Allocation
- Proficient in Blue Print reading, and plan take off
- Job organization
- project management
Accomplishments
Very proud of my time at McMahon & Company where I helped develop a strong commercial program. During my time, I helped develop our hollow metal program, along with the commercial hardware. I have a very strong passion for this and
truly enjoy working within this industry. Seeing a company expand into this division with my help was very rewarding on a personal lever.
Timeline
Commercial Millwork Leader
Drexel Building Supply
01.2022 - 11.2024
Outside Sales Representative
McMahon & Company
05.2011 - 12.2022
Salesperson
American Millwork & Hardware
06.2000 - 05.2011
No Degree - Automotive
MATC
High School Diploma -
Custer High School
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