Todd Retherford
Cincinnati,OH
Summary
Resourceful Account Executive with progressive career in supply chain. Proven track record of increasing sales and revenue through excellent relationship-building skills, consistent follow-through with customers and exceptional negotiation abilities. Excellent consultative selling talents.
Overview
22
22
years of professional experience
Work History
Senior Business Development Executive
Tazmanian Freight Systems
Cincinnati, OH
02.2022 - Current
- Built revenue up to $75K monthly with $25K in net revenue. Started at ZERO revenue.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with sales and marketing departments to support project rollout.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Consistently exceeded quotas through penetration of new accounts.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Identified business development challenges and customer concerns for proactive resolution.
Account Executive
Roadrunner Transportation Systems Inc.
Cincinnati, OH
09.2018 - 01.2022
- Increased daily revenue to $5,500. Up from $2,000 from which I tokk over.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Delivered services to clients to secure additional business and grow revenue streams.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Contacted customers as issues arose to provide prompt resolutions.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Managed sales cycle to maintain solid customer base.
Account Executive
Saia LTL Freight
Midwest US
08.2015 - 08.2018
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
Account Executive
YRC Freight
Cincinnati, OH
01.2013 - 07.2015
- Improved daily revenue to $5,000 up from $3000.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
Account Executive
Pilot Freight Services
Cincinnati, OH
01.2010 - 12.2012
- Increased monthly net revenue to $50K. Up from $15K monthly.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Created and executed account strategies to present services to key decision makers.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Conducted informational trainings and briefings to clients on new features and updated products.
- Contacted customers as issues arose to provide prompt resolutions.
Account Executive
RL Carriers
Orlando, FL
01.2007 - 12.2009
- Improved daily revenue to $6,800 up from $3,200 at the start.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Contacted customers as issues arose to provide prompt resolutions.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Upsold special packages while preparing quotes for potential clients.
Account Executive
Ohio Connection Freight
05.2002 - 12.2006
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
Education
Master of Science - Business And Industry Management
Wright State University
Dayton, OH06.1988
Bachelor of Arts - Business Communications
Wright State University
Dayton, OH12.1985
Skills
- Sales Records Management
- Shipping and Receiving Oversight
- Operating Procedures and Policies
- Decision Making
- Problem Solving
- Salesforce Software
- Verbal and Written Communication
- Sales Projections
- Customer Service
- Market Trend Analysis
- Sales Statistics Analysis
- Bid Request Management
- Sales Quota Management
Additional Information
Captain, US Army, 1988-1996, active duty
Owner, Fun & Fitness Academy, 1996-2002...personal training and fitness for children, adults, families
Timeline
Senior Business Development Executive
Tazmanian Freight Systems
02.2022 - Current
Account Executive
Roadrunner Transportation Systems Inc.
09.2018 - 01.2022
Account Executive
Saia LTL Freight
08.2015 - 08.2018
Account Executive
YRC Freight
01.2013 - 07.2015
Account Executive
Pilot Freight Services
01.2010 - 12.2012
Account Executive
RL Carriers
01.2007 - 12.2009
Account Executive
Ohio Connection Freight
05.2002 - 12.2006
Master of Science - Business And Industry Management
Wright State University
Bachelor of Arts - Business Communications
Wright State University