Todd Ritchie
Reynoldsburg
Summary
Dynamic Installation Manager with a proven track record at NAVCO Security, excelling in project coordination and customer service. Skilled in installation planning and network configuration, I led a team to enhance project efficiency and client satisfaction. Committed to safety standards, I negotiated contracts that improved operational outcomes while fostering strong vendor relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Installation Manager
NAVCO Security
02.2024 - Current
- Assisted in managing installation schedules and coordinating logistics for timely project completion.
- Supported team in maintaining inventory of materials and supplies for installation projects.
- Participated in training sessions on industry best practices and customer service excellence.
- Observed and documented installation processes, contributing to ongoing process improvement discussions.
- Maintained clear communication with clients regarding project timelines and expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
Sr. Service Technician
NAVCO Security
01.2020 - 02.2024
- Diagnosed and repaired complex technical issues in service equipment.
- Provided training and mentorship to junior technicians on troubleshooting techniques.
- Streamlined inventory management processes, ensuring timely availability of parts.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
Commercial Security Installer
Vector Security
01.2015 - 12.2019
- Installed security systems, ensuring compliance with industry standards and regulations.
- Conducted site assessments to determine optimal placement of security equipment.
- Collaborated with clients to customize security solutions based on specific needs.
- Troubleshot system malfunctions, providing timely resolutions to maintain operational efficiency.
- Oversaw inventory management for security equipment, ensuring sufficient supplies for projects.
- Demonstrated strong attention to detail while adhering to all relevant codes and regulations during installations.
Education
Bachelor of Science - Electrical Engineering Technology
DeVry University
Columbus, OH07-1995
Skills
- Customer service
- Construction
- Workload prioritization
- Health and safety
- Network configuration
- Documentation control
- Safety standards
- Installation planning
- MS office
Certification
- Certification: MARCH, AXIS, Wisnet, OPENEYE OWS, DMP, BRIVO
Timeline
Installation Manager
NAVCO Security
02.2024 - Current
Sr. Service Technician
NAVCO Security
01.2020 - 02.2024
Commercial Security Installer
Vector Security
01.2015 - 12.2019
Bachelor of Science - Electrical Engineering Technology
DeVry University
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