Todd Rowe
Collinsville,IL
Summary
Performance driven technician determined to provide excellent service and assistance to customers. Enthusiastic worker promoting excellent attendance record and known for effectively demonstrating highly developed decision making skills.
Overview
25
25
years of professional experience
Work History
Security Installation Technician
Computype
07.2022 - Current
- Experienced in installing and or maintaining various IP and analog cameras, video management software, Windows based DVR/ NVR hardware, Access Control Systems, Intrusion Systems, Audio systems and amplifiers, Switches, Routers, Power supplies, Power Distribution Units, UPS systems, Cat6 / BNC cable termination (Compression and Crimp), Integrating equipment onto customer and company proprietary networks, Wireless access point equipment
- Other duties and responsibilities include providing customer training, analyzing and diagnosing system failures, inspecting quality of work performed, and maintaining accurate inventory and documentation.
Gaming Service Technician
Midwest Electronics Gaming, LLC
04.2019 - 06.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Responded to customer inquiries quickly and professionally to increase satisfaction
- Inspected equipment to diagnose operational issues
Food and Beverage Manager
Casino Queen
12.2015 - 04.2019
- Effectively managed, supervised, trained, directed, coordinated, and disciplined food and beverage employees
- Assisted in scheduling reservations and parties, prepared budget, ensured appropriate food and beverage, worked with vendors, prepared menus, responded to guest complaints, managed Open Table system, organized documentation, prepared employee work schedules, ensured staff met established standards, monitored and maintained cleanliness, ensured compliance with laws and regulations, planned and conducted meetings, assisted in marketing initiatives, ensured adherence to policies, and reported issues or grievances.
Concession and Beverage Manager / Non Profit Organizations Coordinator
Levy Restaurants
09.2011 - 12.2015
- Responsibilities included coordinating development and implementation of beverage programs, providing training, maintaining partnerships with vendors, ensuring quality assurance, verifying inventory, interviewing and hiring team members, supervising and planning schedules, creating payroll invoices, communicating with NPO coordinators, enforcing grooming and appearance standards, ensuring appropriate staffing and inventory levels, executing security, safety, and responsible alcohol service and sanitation standards, establishing rapport, utilizing POS system, and maintaining communication.
Customer Services Associate, Intra day Coordinator, Master Data Representative
Brown Shoe Company
07.2009 - 09.2011
- Responsibilities included entering data into the SAP database program, maintaining internal support for customer service department, creating materials, monitoring real-time phone queues, ensuring phone systems are working, assisting agents with issues, offering recommendations for daily VTO/TO, communicating call volume and issues, responding to emails, ordering supplies, providing customer service, placing orders, resolving inquiries, processing adjustments, logging inquiries, answering general footwear inquiries, and providing solutions.
Salesman
US Fidelis
01.2009 - 05.2009
- Responsibilities included receiving customer calls, assisting customers in meeting their auto warranty needs, and working as a team to meet monthly sales goals.
T-Com Coordinator/Call Center Manager
SARA LEE BAKERY GROUP
06.1998 - 12.2008
- Promoted to manager position to train and supervise customer service reps and T-Com coordinators
- Managed first level support operations, supported handheld computers and coffee and tea computers, scheduled bakery jobs, supervised call center, built and maintained T-com website, increased employee efficiency, increased customer satisfaction, streamlined T-Com workforce, and delivered excellent customer service.
Education
Diploma - Computer Programming
SANFORD BROWN COLLEGE
Granite City, IL05.1998
Skills
- Software troubleshooting
- Organizational skills
- Service technician experience
- Remote access software
- Customer service
- Restaurant management
- Maintenance
- Help desk
- Training & development
- Computer skills
- Troubleshooting
- CCTV Installation
Timeline
Security Installation Technician
Computype
07.2022 - Current
Gaming Service Technician
Midwest Electronics Gaming, LLC
04.2019 - 06.2022
Food and Beverage Manager
Casino Queen
12.2015 - 04.2019
Concession and Beverage Manager / Non Profit Organizations Coordinator
Levy Restaurants
09.2011 - 12.2015
Customer Services Associate, Intra day Coordinator, Master Data Representative
Brown Shoe Company
07.2009 - 09.2011
Salesman
US Fidelis
01.2009 - 05.2009
T-Com Coordinator/Call Center Manager
SARA LEE BAKERY GROUP
06.1998 - 12.2008
Diploma - Computer Programming
SANFORD BROWN COLLEGE
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