Todd Ryder
Bastrop,LA
Summary
Seasoned Service Manager bringing 28 years of service experience. Proficient in business practices, standards of operation and customer needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Sparks Nissan Kia
08.2022 - 07.2025
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Worked with electronic maintenance programs and computer information management systems.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Followed up with customers during and after installations to verify satisfaction.
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Service Manager
Van Trow Toyota
03.2001 - 01.2022
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Followed up with customers during and after installations to verify satisfaction.
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Worked with electronic maintenance programs and computer information management systems.
Assistant Service Manager
Regency Motors
02.1998 - 03.2001
- Evaluated vehicles for needed repairs and service
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
Education
Prairie View Academy
Bastrop, LASkills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Automotive knowledge
- Reliable and responsible
Certification
Certified Assistant Service Manager
Timeline
Assistant Service Manager
Sparks Nissan Kia
08.2022 - 07.2025
Assistant Service Manager
Van Trow Toyota
03.2001 - 01.2022
Assistant Service Manager
Regency Motors
02.1998 - 03.2001
Prairie View Academy