Summary
Skills
Work History
Education
Overview
Generic

Todd Santeler

Hillsdale,MI

Summary

Dedicated team member actively participating in finalist presentations, supporting sales partners in securing new business opportunities and expanding product offerings for existing customers. Played a crucial role as a Billing Subject Matter Expert, assisting Account Managers with resolving issues such as missing bills, outstanding payments, and unallocated payments. Provided comprehensive reports to management for transparency and informed decision-making. Successfully obtained a Class A CDL Truck Drivers License with doubles/triples and tanker endorsements, demonstrating commitment to professional growth and versatility in the field.

Skills

  • Underwriting guidelines
  • Analyzing data
  • Documentation review
  • Sales support
  • Policy renewal
  • Renewing policies
  • Quote preparation
  • Customer service
  • Effective communication
  • Cost-benefit analysis

Work History

Class A CDL Truck Driver

Swift, Super Ego, Moldex, DTS and BB8 Freight
08.2019 - 01.2025
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Demonstrated adherence to safety regulations and maintained flawless driving history.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Operated with safety and skill to avoid accidents and delays.

Rideshare Driver

Uber and Lyft
08.2018 - 07.2019
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Delivered passengers to destinations safely and on time.

Examination Proctor

National Alliance of Wound Care
04.2007 - 10.2018
  • Assisted in the distribution and collection of exam materials, ensuring a smooth and organized testing process.
  • Contributed to overall student success through consistent communication on expectations and preparation strategies for upcoming exams.
  • Improved student focus by creating a calm, organized, and distraction-free testing space.
  • Prevented cheating attempts with vigilant observation and swift intervention when necessary.
  • Ensured a fair testing environment for all students by consistently monitoring their progress and adherence to rules.
  • Supported students with special needs by providing appropriate accommodations during exams.
  • Conducted pre-exam orientations that prepared students for proper conduct during tests.

Senior Account Manager

Metropolitan Life Insurance Company
01.2001 - 04.2017
  • Managed a block of business in the Mid/Large market requiring extensive knowledge of Life, Dental and Disability Products.
  • Created strong, lasting relationships with clients by offering superior service.
  • Guided junior account management professionals to enhance their skills.
  • Boosted revenue through the establishment of new customer accounts.
  • Ensured resolution of account issues, leading to improved client relationships.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Recorded accurate and efficient records in customer database.

Education

Aviation Technology

Jackson College
Jackson, MI

Overview

24
24
years of professional experience

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Todd Santeler