Todd Santeler
101 Lumbard Street, Hillsdale
Summary
Attended various finalist presentations assisting sales partners with adding new business and additional products for existing customers
As a Billing Subject Matter Expert, I assisted account managers with missing bills, due and unpaid premium, unallocated payments and provided reports to management
Overview
24
24
years of professional experience
Work History
Truck Driver
Swift, Super Ego, Moldex, DTS and BB8 Freight
08.2019 - 01.2025
- Operated with safety and skill to avoid accidents and delays
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety
- Maintained daily, legible DOT log book and submitted corresponding documents
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
Rideshare Driver
Uber And Lyft
08.2018 - 07.2019
- Developed strong communication skills while interacting with diverse groups of riders daily
- Responded to passenger concerns and complaints politely and professionally
- Followed company guidelines and policies when interacting with passengers
- Assisted passengers with loading and unloading luggage for enhanced customer care
Examination Proctor
National Alliance of Wound Care
04.2007 - 10.2018
- Assisted in the distribution and collection of exam materials, ensuring a smooth and organized testing process
- Contributed to overall student success through consistent communication on expectations and preparation strategies for upcoming exams
- Improved student focus by creating a calm, organized, and distraction-free testing space
Senior Account Manager
Metropolitan Life Insurance Company
01.2001 - 04.2017
- Managed a block of business in the Mid/Large market requiring extensive product knowledge of Life, Dental and Disability
- Demonstrated high client satisfaction based on client surveys and feedback from the sales force
- Underwrote prospective and renewal business to determine appropriate financial package for group
- Prepared financial reports for policyholders
- Implemented and prepared contractual documents for assigned customers
- Maintained and administered group insurance plans for our policyholders
Education
Aviation Technology -
Jackson College
Jackson, MISkills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Sales support
- Policy renewal
- Underwriting calculations
- Renewing policies
- Quote preparation
- Customer service
- Effective communication
- Claims analysis
- Cost-benefit analysis
Timeline
Truck Driver
Swift, Super Ego, Moldex, DTS and BB8 Freight
08.2019 - 01.2025
Rideshare Driver
Uber And Lyft
08.2018 - 07.2019
Examination Proctor
National Alliance of Wound Care
04.2007 - 10.2018
Senior Account Manager
Metropolitan Life Insurance Company
01.2001 - 04.2017
Aviation Technology -
Jackson College
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