Todd Schesel
Spencer,WI
Summary
Dynamic Parts Manager with a proven track record at Mertens Garage, excelling in customer relationship building and inventory management. Enhanced operational efficiency through strategic supplier negotiations and improved processes, resulting in increased customer satisfaction. Adept at upselling and product knowledge, fostering a collaborative team environment to achieve sales goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Parts Counter Sales Person
Riesterer & Schnell Inc
06.2013 - Current
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Served as a mentor to new hires, helping them get acclimated to their roles and contributing to a positive team dynamic.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
- Helped develop an online catalog system that allowed customers to quickly find the parts they needed.
- Improved communication between departments by developing processes for relaying information about special orders more efficiently.
- Assisted management with forecasting future inventory needs based on historical sales data.
- Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
- Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Parts Manager
Mertens Garage
02.2011 - 06.2013
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
No Degree - Computer Science And Natural Resources
UW-Stevens Point
Stevens Point, WI04-1994
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Upselling strategies
- Industry awareness
- Customer service
- Improving customer satisfaction
- Verbal and written communication
- Email communication
- Customer education
- Product demonstration
- Teamwork
- Problem-solving
- Time management
- Multitasking ability
- Reliability
- Effective communication
Languages
English
Professional Working
Timeline
Parts Counter Sales Person
Riesterer & Schnell Inc
06.2013 - Current
Parts Manager
Mertens Garage
02.2011 - 06.2013
No Degree - Computer Science And Natural Resources
UW-Stevens Point
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