Summary
Overview
Work History
Education
Accomplishments
Timeline
OfficeManager
Todd Schuster

Todd Schuster

Denver,CO

Summary

15+ years of experience in retention and product delivery. Proven track record leading support operations, global teams, and driving efficiency through automation. Expert in enhancing customer experiences and fostering collaboration across departments. Demonstrated success in managing high-profile partnerships with top universities, leading technology integrations, and improving key satisfaction metrics.

Overview

16
16
years of professional experience

Work History

Director of Academics and Learner Success

Simplilearn | Fullstack Academy
05.2024 - Current
  • Oversee bootcamp delivery operations for both Simplilearn and sister company Fullstack Academy
  • Global head for both India and the U.S with approximately 100 employees delivering world class instruction and customer success
  • Drive efficiency and cost management through appropriate staffing ratios and automation
  • Collaborate with sales teams to create seamless onboarding experiences for prospective students
  • Lead the technology merger between Simplilearn and Fullstack Academy for CRM and LMS platforms
  • Ensure graduation rates remain above 80% for Fullstack Academy: an industry leader in retention
  • Administer student accommodations, ensuring practices are aligned with ADA requirements
  • Partner with curriculum teams to update courses based on learner feedback and current industry trends

Associate Director, Program Management

Simplilearn
05.2023 - 05.2024
  • Lead the end to end vision and delivery for all US Bootcamp and Executive Education products, with over 1,500 active students
  • Manage the entire learning success and instructional teams
  • Partner with product and content stakeholders to deliver high quality curriculum in AIML, CyberSecurity, UI/UX, Cloud Computing, and more
  • Maintain strong university partnerships with Caltech, Purdue, and UMass, while launching new bootcamps with University of Texas Dallas and Brown University
  • Elevate key satisfaction metrics, enhancing interaction CSAT, NPS and reducing TAT (Turnaround time for learner query resolution)
  • Improved graduation rates by 15% through increased career success support and proactive outreach.

Senior Student Success Manager

2U
01.2017 - 05.2023
  • Managed contracts resulting in $15 million annual revenue
  • Ensured technical satisfaction for both students and the university partner with SaaS operations and internal LMS platform
  • Increased Term 2 retention 10% year over year with average rates of 95%
  • Provide high customer satisfaction reflected in End of Term surveys (Avg Net Promoter Score of 75)
  • Utilize Salesforce and Tableau for data driven student outreach and team efficiency
  • Organized company-wide initiatives including AI supported Autotag which streamlined student feedback analysis
  • Developed a team of 10 Student Success Advisors, resulting in multiple promotions and low attrition
  • Led dean facing presentations, maintaining business value and satisfaction with 2U products.

Student Support Advisor

2U
11.2015 - 01.2017
  • Served as Student Support Advisor for University of North Carolina MBA, MAC, and MPA programs
  • Utilized coaching strategies allowing students to take ownership over their academic and career goals
  • Maintained regular communication with a caseload of more than 300 Master's level candidates across 3 rigorous UNC programs
  • Attended international immersions and assisted in the event management for 400 UNC MBA students
  • Managed networking events across the country by connecting current students and alumni
  • Led student on-boarding through online orientation, registration and Adobe Connect live training.

Academic Advisor

University of Denver
08.2014 - 11.2015
  • Met daily with students advising them on all areas of their degree audit and graduation plan
  • Submitted CARE reports due to mental health and Title IV intervention
  • Led orientation sessions (100+ in attendance) for transfer, pre-law, and international students
  • Counseled students through medical and academic emergencies through the leave of absence program
  • Managed a quarterly caseload of 25-50 probation students with GPAs below 2.0, focusing our conversations around time management, mental health, social engagement, and study strategies
  • Served as the pre-professional advisor for pre-law and pre-med students.

Coordinator of Student Activities and Summer Conference Development

Colorado Mountain College
11.2012 - 08.2014
  • Implemented student events and programming for the entire campus community
  • Managed crisis response and liability management for all on-campus and off-campus activities
  • Supervised a staff of 7 including summer conference assistants, climbing wall supervisor, and student activities assistant
  • Prepared students for college success through orientation, academic advising, service-learning, academic strategies, and campus resource referrals as a College 101 adjunct professor
  • Coordinated the Student Recognition Dinner, a formal event where 100 student leaders are honored through a ceremony, keynote address, and catered meal.

Hall Director & Civic Engagement Grad Assistant

University of Northern Colorado
07.2011 - 11.2012
  • Worked within the 24/7 on-call duty rotation responding to suicide intervention, sexual assault, and alcohol poisoning
  • Responsible for a large residence hall of 300 students
  • Supervised a staff of 10 resident assistants providing accountability and professional development
  • Planned and implemented the “Bears Vote” program where over 100 students registered to vote
  • Created and implemented student engagement and service learning opportunities through Habitat for Humanity, Boys & Girls Club, United Way, and several other non-profit organizations.

Enrollment Counselor

Colorado Christian University Online
04.2010 - 10.2010
  • Offered admissions, academic advising, and enrollment services to adult and graduate students at CCU
  • Met all enrollment goals and metrics through effective admissions strategies
  • Managed at-risk applicants and referred to appropriate academic deans and departments
  • Communicated program information, CCU objectives, and financial aid to prospective students
  • Counseled students through fears and concerns regarding admittance and course requirements
  • Corresponded with CCU staff in all departments regarding student enrollment issues and results.

Graduate Assistant Coach & Academic Advisor

Grand Valley State University
08.2008 - 12.2009
  • Met with student-athletes weekly for academic advising focusing on studying, stress management, and note-taking strategies
  • Organized workouts for both cross country and track & field student-athletes as an assistant coach
  • Facilitated student volunteer opportunities with Habitat for Humanity and the Make a Wish Foundation
  • Highlighted student-athlete academic achievements and leadership qualities in weekly newsletters.

Education

Master of Education - Adult & Higher Education

Grand Valley State University
Allendale, MI

Bachelor of Arts - Business Communications

Calvin College
Grand Rapids, MI

Accomplishments

    NCAA DII All American 800m ('08)

    NCAA DII Academic All American ('09)

    Fortune Magazine #1 Online Public Health Program ('22)

Timeline

Director of Academics and Learner Success

Simplilearn | Fullstack Academy
05.2024 - Current

Associate Director, Program Management

Simplilearn
05.2023 - 05.2024

Senior Student Success Manager

2U
01.2017 - 05.2023

Student Support Advisor

2U
11.2015 - 01.2017

Academic Advisor

University of Denver
08.2014 - 11.2015

Coordinator of Student Activities and Summer Conference Development

Colorado Mountain College
11.2012 - 08.2014

Hall Director & Civic Engagement Grad Assistant

University of Northern Colorado
07.2011 - 11.2012

Enrollment Counselor

Colorado Christian University Online
04.2010 - 10.2010

Graduate Assistant Coach & Academic Advisor

Grand Valley State University
08.2008 - 12.2009

Master of Education - Adult & Higher Education

Grand Valley State University

Bachelor of Arts - Business Communications

Calvin College

Similar Profiles

CREATE PROFILE
Todd Schuster