Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Shimek

Scottsdale,AZ

Summary

Cisco and CompTIA A+ Certified Data Center Technician, with hands-on experience in both the maintenance of critical data center environments and field repair. Adept at break/fix, troubleshooting, and Salesforce Ticketing platform. Applies a proactive and inventive mindset to achieve and exceed KPI metrics. Seeking team collaboration and meaningful project opportunities within Microsoft.

Overview

1
1
year of professional experience

Work History

Data Center Technician — RNG Team

TEKSystems
Phoenix, Arizona
06.2024 - Current
  • Complies with EHS training and PPE protocol, ensuring the safety of vendors and FTEs in the data center environment.
  • Tests cable health with assistance from Microsoft FTEs.
  • Verifies all device identification information before starting work, maximizing accuracy and preventing loss of data.
  • Performs cable swaps by decommissioning faulty cables and running replacements on a variety of fiber optic cable types, including LC, AOC, and DR4.
  • Collaborates with Logistics and Receiving Teams to expedite breakdown of shipments and advance device deployment.
  • Assists management with miscellaneous projects as needed.

Data Center Technician

Acuative Corporation
Phoenix, Arizona
03.2024 - 10.2024
  • Maintained Cisco hardware in data center environments throughout Arizona for clients such as T-Mobile, Wells Fargo, Chase Bank, Burlington, and Coach.
  • Performed break/fix on CPUs, RAID controllers, fans, DIMMs, mLOMs, SD cards, PSUs, SFPs, QSFPs, and other server components.
  • Concurrently utilized Salesforce Field Service ticketing system for Cisco-related tickets, as well as an internal proprietary Acuative Corporation ticketing system.
  • Collaborated with NOC during server decommission, completion of task, and confirmed full system functionality before ticket sign-off.
  • Maintained Acuative standard KPI of a 95% ticket completion rate on all Cisco tickets
  • Managed shipment of incoming/outgoing data bearing devices slated for destruction.

Education

Cisco CCT Router Switch And Data Center Certified -

Acuative Training
Cleveland
05-2024

CompTIA A+ Certified -

Per Scholas
Phoenix
01-2024

Skills

  • Salesforce Ticketing System
  • Collaboration with NOC
  • Cable Runs/Termination/Management
  • Fabric Interconnect
  • Firmware Update
  • Troubleshooting
  • Mobile Repair
  • Break/Fix
  • Part Shipment/Tracking/Inventory
  • Microsoft Teams

Timeline

Data Center Technician — RNG Team

TEKSystems
06.2024 - Current

Data Center Technician

Acuative Corporation
03.2024 - 10.2024

Cisco CCT Router Switch And Data Center Certified -

Acuative Training

CompTIA A+ Certified -

Per Scholas

Similar Profiles

CREATE PROFILE