Store Manager
Men’s Wearhouse
Douglasville, GA
01.2000 - Current
- Supervise daily store operations and staff activities for optimal performance.
- Conduct daily store operations, including sales and customer interactions, POS processes, opening and closing procedures, and financial operations.
- Manage a 10-12 person cross-functional sales, support, and service team, focusing on world-class customer service, exceeding sales and performance goals, and cultivating customer loyalty.
- Mentor staff to expertly handle sales and client interactions, utilizing a positive mentality, effective communication, superior product knowledge, and a customer-obsessed mindset.
- Perform quarterly evaluations using SMART goals, implement corrective measures, provide coaching, and disciplinary action as needed.
- Establish high customer service standards and monitor staff compliance.
- Strengthen work flow productivity by hiring, managing and developing top talent.
- Delegate work to staff, setting priorities and goals.
- Develop employee schedules to ensure adequate coverage during peak hours.
- Monitor NPS and CSAT, resolving customer complaints promptly to maintain high satisfaction levels and regain loyalty.
- Analyze sales data to identify trends and adjust strategies accordingly.
- Supervise store inventory accuracy and protocols, minimize shrinkage, and closely monitor building security and compliance.
- Troubleshoot and execute process-improvement policies related to inventory, staffing, and daily operations.
- Identify operational issues and implement appropriate process improvements to promote workplace safety and productivity.
- Implement visual merchandising strategies to enhance store appearance and appeal.
- Update and maintain store signage and displays.
- Ensure compliance with safety regulations and company policies.
