Todd Steiner
Burlington,VT
Summary
Dynamic professional with a strong background in customer service and team leadership. Proven success in resolving account discrepancies and enhancing client relationships through personalized interactions. Notary Public dedicated to maintaining quality in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MES 1
Vermont Federal Credit Union
Milton, VT
07.2025 - Current
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Provided customer service support throughout the entire process from application through closing.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
Teller
Vermont Federal Credit Union
Burlington, VT
08.2024 - 07.2025
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Resolved problems or discrepancies concerning customers' accounts.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions.
Line Cook
El Cortijo
05.2023 - 08.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Kitchen Coordinator
Pizzeria Verita
05.2015 - 05.2023
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Bachelor of Science - Marketing
Champlain College
Burlington, VT04-2016
Skills
- Team Leadership
- Training
- Workflow Optimization
- Effective Communication
- Customer Service
- Multitasking and Organization
- Cross-selling techniques
- Relationship management
Skills
- Performance Improvement
- Strategic Planning
- Guest Relations
Certification
- Notary Public
Timeline
MES 1
Vermont Federal Credit Union
07.2025 - Current
Teller
Vermont Federal Credit Union
08.2024 - 07.2025
Line Cook
El Cortijo
05.2023 - 08.2024
Kitchen Coordinator
Pizzeria Verita
05.2015 - 05.2023
Bachelor of Science - Marketing
Champlain College