TODD STEPHANIE
Sartell,MN
Summary
Results-driven sales professional with a proven record of exceeding sales targets and company expectations. Recognized for exceptional customer service, ability to identify client needs, and deliver tailored solutions that drive revenue growth. Thrives in dynamic, fast-paced environments while maintaining organization and efficiency.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
20
20
years of professional experience
Work History
Operations Manager
BAYWATER TRANSPORTATION
01.2018 - Current
- Directed daily sales operations, ensuring workflow efficiency and alignment with company goals.
- Monitored staff performance, coached team, and oversaw customer quotations to maximize profitability.
- Conducted cold calls and generated new sales opportunities to expand client base.
- Built and maintained carrier/customer relationships, securing reliable transportation solutions.
- Negotiated freight rates, prepared quotes, and coordinated booked freight logistics.
- Prepared spreadsheets and managed records for management review.
- Managed insurance claims, over-dimensional permits, and route survey coordination.
- Collaborated with state highway departments to ensure compliant, timely freight movement.
- Developed and distributed marketing materials to promote services.
Heavy Duty Truck Sales Account Manager
GATR TRUCK CENTER
01.2017 - 01.2018
- Sales Expertise
- Industry Knowledge
- Negotiation & Closing
- Communication
Specialized Account Representative / Sales & Dispatch
ROADRUNNER SPECIALIZED
01.2012 - 01.2017
- Managed daily dispatch operations, ensuring timely pickup and delivery of freight.
- Conducted cold calls to generate new sales and expand client base.
- Built and maintained strong carrier and customer relationships for repeat business.
- Secured transportation by negotiating competitive freight rates and quotes.
- Developed marketing materials to promote services and attract clients.
- Coordinated logistics for special freight from origin to delivery.
- Prepared and analyzed spreadsheets and financial reports for management.
- Filed insurance claims and ensured timely resolution.
Foreman / Equipment Operator
GRAND COUNTY EXCAVATING
01.2006 - 01.2009
- Oversaw and performed daily excavation and construction tasks, including grading and leveling, trenching, site preparation, and utility installation.
- Installed drainage systems, retaining walls, and other structures, including sewer lines, foundation footers, driveways, and clearing.
- Led building and beautification projects to execute rough and final grading with precision.
- Managed labor costs effectively while ensuring timely and efficient project completion.
- Maintained strict adherence to safety protocols, creating a productive and hazard-free work environment.
- Operated and maintained back plants, truck drivers, subcontractors and supervisors to ensure smooth operations.
- Maintained equipment, building, and utility materials in optimal working condition.
- Monitored equipment and job site readiness for each project.
- Maintained relationships with vendors including skid loaders, backhoes, front-end loaders, excavators, and bulldozers.
Education
High School -
Paynesville High School
Skills
- Problem-Solving & Critical Thinking
- Data Analysis & Reporting
- Workflow & Process Optimization
- Dispatch & Freight Coordination
- Negotiation & Closing Deals
- Upselling & Cross-Selling
- Route Planning & Compliance
- Project Management
- Adaptability & Flexibility
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Performance monitoring
- Customer relationship management
- Maintaining compliance
- Goal setting
- Client relationships
- Workflow optimization
- Project management abilities
- Project leadership
- Schedule management
- Continuous improvements
- Process improvements
- Customer relationship management (CRM)
- Onboarding and orientation
- Logistics management
- Customer retention
- Logistics oversight
- Unsurpassed work ethic
- Risk management
- Business development
- Performance reporting
- Negotiation
- Supply chain distribution
- P&L management
- Supply chain management
- Supply chain logistics
Timeline
Operations Manager
BAYWATER TRANSPORTATION
01.2018 - Current
Heavy Duty Truck Sales Account Manager
GATR TRUCK CENTER
01.2017 - 01.2018
Specialized Account Representative / Sales & Dispatch
ROADRUNNER SPECIALIZED
01.2012 - 01.2017
Foreman / Equipment Operator
GRAND COUNTY EXCAVATING
01.2006 - 01.2009
High School -
Paynesville High School